Contact Guthook's John Muir Trail Guide Customer Service

Why should I report an Issue with Guthook's John Muir Trail Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AtlasGuides to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Life saver!! Would never thru hike without it.for some reason the mileage is in the 500-700 range? the trail is only 220 so I'm not sure there the 500 comes from.

2. IMO, I would like to see a small piece of other trails (truncated) that contact JMT but maybe in off color (i.e., gray) so to give a better idea of location.. Other trails at trailhead would be nice too.Just a Great App.

3. Water sources were based on crossings but did not include those that were reasonably close to the trail.I have used it consistently throughout our JMT hike.

4. I lost the JMT a couple times and Guthook got me safely back to the trail and helped me feel safe enough to stay calm and think clearly.Must have for hiking the JMT or any section of it.

5. It's been a good gauge for distance, elevation gain, knowing where water sources are.

6. With user input and updates, you can go confidently into the wilderness and know you'll have water and camp sites.

7. Usually not necessary for mid or late summer travel but definitely nice to have, particularly for earlier season trips.A potentially life saving app.

8. I've used it when I found myself inadvertently off trail to help me get back on it.

9. At the airport right now, headed to the JMT with confidenceDestination points were good but it did not list all available.

10. I used it for the Tahoe Rim Trail.

11. Invaluable tool.Great resource.

1. Fix Guthook's John Muir Trail Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guthook's John Muir Trail Guide: Restarting the app will resolve most errors.
2. Update the Guthook's John Muir Trail Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guthook's John Muir Trail Guide" » Open Guthook's John Muir Trail Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guthook's John Muir Trail Guide » click "UPDATE".
3. Clear Guthook's John Muir Trail Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Guthook's John Muir Trail Guide servers.
   1. On Android, goto Settings » Apps » Select "Guthook's John Muir Trail Guide" » click Storage » click "Clear Cache".
4. Check Guthook's John Muir Trail Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guthook's John Muir Trail Guide might not work.
5. Uninstall and reinstall Guthook's John Muir Trail Guide. If nothing else has worked, completely uninstall Guthook's John Muir Trail Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guthook's John Muir Trail Guide not working

2. Fix Guthook's John Muir Trail Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guthook's John Muir Trail Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guthook's John Muir Trail Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guthook's John Muir Trail Guide may not be able to connect to the Internet when running in the background.