Contact Mammoth Tracks Customer Service

Why should I report an Issue with Mammoth Tracks - Ice Age Trail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AtlasGuides to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, are there any shuttles available on this trail? Their numbers posted would be good also.So disappointed... Have been using app for 2020 Mammoth Challenge, happy to be able to purchase portions of trail at a time.

2. I'm glad I got the pay versionI am trying to create a route and as soon as I drop my pin to set a 2nd waypoint, the app crashes.Love this app; it helps so much with planning a hike and knowing where you are on your hike.Gives me some sample area route i can't get off of so can't check map of the route i want.

3. Absolute necessity for IAT backpacking IMO.Used this app for planning be have walked some of the trail, very cool and family accurate tracking and even works without any cell service.

4. Great offline maps, distance to next water source, trail crossings, shelter, etc.

5. Also, when a primitive campground or water source etc is a ways off the trail a marked path on the map would be helpful as to how to get to that site.

6. i see the option to download to one or the other, but cannot easily tell where all maps currently are.Great app for hiking this trail.

7. This says "free" so what gives?Helps keep me on the trail! Easy to use, clear.

8. Not cool.5 short sections of trail mapped out with amenities.

9. Just buy the guidebook from the ice age trail alliance and use Google maps.

10. oddly, worked fine for trial section only failed on purchased map... Additionally a bit opaque where it's storing offline data (sim v internal).

11. Cornell was right next to the trail but a few comments about what was there would be helpful.

1. Fix Mammoth Tracks Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mammoth Tracks: Restarting the app will resolve most errors.
2. Update the Mammoth Tracks App. Here is how:
   1. On Android goto PlayStore » Search for "Mammoth Tracks" » Open Mammoth Tracks - Ice Age Trail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mammoth Tracks » click "UPDATE".
3. Clear Mammoth Tracks - Ice Age Trail app cache: Clearing cached data will force your app to retrieve the latest data directly from Mammoth Tracks servers.
   1. On Android, goto Settings » Apps » Select "Mammoth Tracks - Ice Age Trail" » click Storage » click "Clear Cache".
4. Check Mammoth Tracks app permissions. If any of these permissions required to use your device's features are disenabled, Mammoth Tracks might not work.
5. Uninstall and reinstall Mammoth Tracks. If nothing else has worked, completely uninstall Mammoth Tracks then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mammoth Tracks not working

2. Fix Mammoth Tracks Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mammoth Tracks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mammoth Tracks not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mammoth Tracks may not be able to connect to the Internet when running in the background.