Contact Hexnode UEM Customer Service

Why should I report an Issue with Hexnode UEM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mitsogo Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access to the features like flashlight, Wi-Fi network, and Bluetooth can be blocked/unblocked, report location manually to the administrator, prevent the screen from sleeping, and remotely adjust volume and brightness while in the kiosk mode. 1.

2. Kiosk management feature sets up the device to run only the specific app(s) and apply the services configured by the administrator, preventing all other apps and functionalities.

3. With Hexnode UEM, your IT team can remotely configure settings on the devices in your enterprise, enforce security policies, manage mobile applications and remotely lock, wipe and locate devices.

4. This is not a standalone app, it requires Hexnode's Unified Endpoint Management solution for managing devices.

5. This app enables the overall management of your Android devices with Hexnode's Unified Endpoint Management solution.

6. The app makes use of VPN service to restrict app usage. • Support for Samsung Knox, LG GATE and Kyocera business devices. 1.

7. This app might need to access device location in the background. 4.

8. This app uses the Device Administrator permission. 3.

9. If you have a QR code to enroll devices, tap the QR code icon and scan the code. 2.

10. If asked, enter the email address and password provided by the administrator.

11. DISCLAIMER: Continuous use of GPS in the background and high screen brightness can dramatically decrease battery life.

1. Why such a process should even be required for such a simple app is beyond me, as well as why it costs money to create a portal name.We were shopping for an MDM and about 8 hours after starting a trial, we received an email threatening to cancel our trial if we didn't provide a shopping list of information because the internal team couldn't verify.... were a 501(c) all our stuff is public, not sure how hard they looked.

2. But they outdid my expectations ,Hexnode team has always been there for us on each and every step.In a world where everything is a becoming a transaction, what Hexnode brings you is an experience ,a friendship between the business and the customer that is becoming rare these daysVery bad service from customer support team.

3. In my opinion Hexnode might not be as big as Microsoft, IBM or Jamf but what they lack in flash they make up for with excellent client relations, hard work, and decency.I was a bit skeptical at first too, Hexnode didn't have the track record of Jamf or IBM.

4. All i want to do is to disable the home button for my tablet so that my boy can watch youtube properly that even if he push the home button the youtube wont close.I have tried Jamf ,Microsoft and IBM while considering an MDM for my organisation.But we finally decided on Hexnode.

5. After finding out what the "server name" even means (from an external website because you goes don't have info on it anywhere on yours) I tried creating a portal to use, but I couldn't because one can only be made with a business email.

6. This rubbed us the wrong way and if their customer support team treats their potential clients like this, how do they treat fish they already landed.... This is for bigger numbers as well and was exactly what we were hunting for.

7. I got a Galaxy S10 UNLOCKED fully & completely with something so easy, they WOULD literally be HUMILIATED for LIFE & wonder why they spent millions on something that can be broken in a SEVERE WEATHER ALERT & 10 minutes.Chat system has been down for the longest.

8. Phone is basically a paperweight now and can not be factory reset or anything.I was able to defeat it's protocols for lockout and totally disarm it's system within hours.

9. Star Ratings Explanation: Customer service is -2 The Software itself about a 4Awesome tool for device management.

10. After being told my device was disenrolled the app did not remove the policy from my phone and was told by support that there is nothing that can be done.

11. And it needs a lot of space and installation .I already tried your instruction about the portal but it didnt work.

1. Fix Hexnode UEM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hexnode UEM: Restarting the app will resolve most errors.
2. Update the Hexnode UEM App. Here is how:
   1. On Android goto PlayStore » Search for "Hexnode UEM" » Open Hexnode UEM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hexnode UEM » click "UPDATE".
3. Clear Hexnode UEM app cache: Clearing cached data will force your app to retrieve the latest data directly from Hexnode UEM servers.
   1. On Android, goto Settings » Apps » Select "Hexnode UEM" » click Storage » click "Clear Cache".
4. Check Hexnode UEM app permissions. If any of these permissions required to use your device's features are disenabled, Hexnode UEM might not work.
5. Uninstall and reinstall Hexnode UEM. If nothing else has worked, completely uninstall Hexnode UEM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hexnode UEM not working

2. Fix Hexnode UEM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hexnode UEM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hexnode UEM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hexnode UEM may not be able to connect to the Internet when running in the background.