Contact 10K-A-Day Customer Service

Why should I report an Issue with 10K-A-Day?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Health Enhancement Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It should be able to sync data from Google Fit everytime it opens instead of just twice a day.The app does not sync with my Samsung Watch.

2. My app now syncs as intended, and I am a happy camper! Thank you!This app does not sync with my Garmin HR; however, I love competition so I'm trying to use it to track my points in my organization.

3. I have to sync my Garmin watch multiple times, turn off/on my bluetooth, turn off/on my phone to log in the steps.

4. You can minimize bad reviews by making it obvious which trackers are compatible without requiring download to figure it out, or by broadening compatibility.Terrible tracker- will not sync I am using this for a competition and the sync capacity is horrendous.

5. I had to install google fit and use a 3rd party health sync app that I paid for in order to sync my steps.

6. I give you a big fat ZERO.Doesnt sync I downloaded google fit on my android device and still no update.

7. Your app gives you the option to Sync with Google Fit, but it NEVER syncs! I've checked all of my settings several times.

8. It also seems to take a few hours for 10k a day to sync with my google fit.kind of sucks I can't even log in to get started.

9. PLEASE FIX.It doesn't make much sense that you have developed an Android app with so few options to sync with Android devices/apps.

10. Samsung is one of the biggest manufacturers of both Android devices as well as Android wearables, yet there is no option to link my Samsung smart watch.

11. There isn't even an option to link my data from Samsung Health.Works with only 4 device types.

1. Fix 10K-A-Day Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 10K-A-Day: Restarting the app will resolve most errors.
2. Update the 10K-A-Day App. Here is how:
   1. On Android goto PlayStore » Search for "10K-A-Day" » Open 10K-A-Day » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 10K-A-Day » click "UPDATE".
3. Clear 10K-A-Day app cache: Clearing cached data will force your app to retrieve the latest data directly from 10K-A-Day servers.
   1. On Android, goto Settings » Apps » Select "10K-A-Day" » click Storage » click "Clear Cache".
4. Check 10K-A-Day app permissions. If any of these permissions required to use your device's features are disenabled, 10K-A-Day might not work.
5. Uninstall and reinstall 10K-A-Day. If nothing else has worked, completely uninstall 10K-A-Day then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 10K-A-Day not working

2. Fix 10K-A-Day Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 10K-A-Day be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 10K-A-Day not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 10K-A-Day may not be able to connect to the Internet when running in the background.