Contact Central Market Customer Service

Why should I report an Issue with Central Market by H-E-B?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Central Market to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's still a tad hard to find certain products if you don't know the exact name... but that's probably because there are so many delicious options.in these days of climate variability, political chaos, and general bullying, it is nice to have an app that makes it easy to find and get the essentials.

2. Some drop down options missing, if you want to order a single muffin, can't pick the flavor, e.g.EDIT: True to their word in their reply to my review, the app was up and running by the day after I posted the review below.

3. Could be better with searches.I was able to place my order and now I wait to see if delivery goes smoothly.Looks nice, easy to navigate, but definitely some issues.

4. Thanks Central Market and HEB!Ordering and inventory is great, especially for curbside pickup compared to alternatives.

5. Vague ingredient measurements too "three potatoes" hmm... ok.I switched to curbside pick up when quarantine started and I intend to continue.

6. Tried to find grocery bags...tried several different search terms.

7. One thing I'd like to see improved is the search functionality - results using "&" instead of "and" or vice versa should show up regardless of which term you useWow! This app is really well done.

8. It's very easy to find things, it's intuitive, and there is no buffering when you scroll through products.

9. It was a great app before it crashed, and now that it's back up, I am giving them 5 stars because of excellent customer service! What happened? The app was great but now it won't even open.

10. And the in store inventory check list helps with planning and enjoying a voyage through the grocery.

11. "Put all ingredients in pan and simmer" "Oh no wait the chives are a garnish and you need to sautée the onions and garlic separately then add them in".

1. Fix Central Market Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Central Market: Restarting the app will resolve most errors.
2. Update the Central Market App. Here is how:
   1. On Android goto PlayStore » Search for "Central Market" » Open Central Market by H-E-B » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Central Market » click "UPDATE".
3. Clear Central Market by H-E-B app cache: Clearing cached data will force your app to retrieve the latest data directly from Central Market servers.
   1. On Android, goto Settings » Apps » Select "Central Market by H-E-B" » click Storage » click "Clear Cache".
4. Check Central Market app permissions. If any of these permissions required to use your device's features are disenabled, Central Market might not work.
5. Uninstall and reinstall Central Market. If nothing else has worked, completely uninstall Central Market then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Central Market not working

2. Fix Central Market Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Central Market be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Central Market not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Central Market may not be able to connect to the Internet when running in the background.