Contact hearWHO Customer Service

Why should I report an Issue with hearWHO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of hearX Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Even if your results are in the positive range but you have concerns about your hearing, we encourage you to seek a complete hearing evaluation performed by a certified service provider / medical professional. 3.

2. If your result from using hearWHO was not favourable, we strongly recommend you obtain a complete hearing evaluation by a certified service provider / medical professional to determine your exact hearing status. 2.

3. All people should check their hearing from time to time, especially those who are at a higher risk of hearing loss such as adults above 50 years, those working in noisy places, those listening to music at high volumes for long periods of time and those experiencing ear problems.

4. A visit to a certified service provider can assist in differentiating between different types of hearing problems. 7.

5. Hearing loss may be caused by obstruction of the outer ear canal from wax, fluid or changes in the structure or function of the middle ear system, and changes in function of the nervous system. 8.

6. The results we provide are intended as a first step in testing your hearing.

7. The WHO and hearX Group will not be held responsible or liable for any results that are incorrect or for your use of the application. 5. hearWHO is only intended for use by persons 16 years of age and above.

8. Some of these hearing problems can be treated whilst others may be permanent and may need assistive devices. 9.

9. Whilst the test has a reasonable degree of accuracy, it is only intended as a screening test, with a small proportion of cases that may be incorrectly classified. 4.

10. The test is not intended to be used for children and will not provide reliable results in such cases. 6.

11. The accuracy of your test results will depend on the type of headphones you use, as well as the ambient noise level.

1. Example- when I speak to overseas customer service reps, I sometimes ask them to repeat themselves, with American reps that almost never happens.It was strange at first as there was a lot of fuzz....but this app is testing hearing with background noise ...listening through the noise! Ah if only that was explained at the begining, that would have helped!doesn't work.

2. First things first the message about stereo headsets is ridiculous all headsets are stereo name me one headset that is not! I'm a sound engineer and programmer the issue is not the headsets, btw I have tried about 20 pairs lying around the studio here, it is the programming of the app.

3. I guess a good volume also matters a lot, I changed it to a better value the second time.Be careful about using this test if you are American.

4. - Thanks.Don't waste your time! This is surprisingly terrible all it does output pink noise and the tones don't work with any headset! You'd think that it should work for all headsets and not just select ones.

5. My first result was 60, and the second was 80.NOT FOR AMERICAN ENGLISH! Couldn't figure out why I was getting a bad score--everything was clear.

6. To calibrate the volume, how about encouraging users to lower the volume until one (differentiated) digit is no longer audible? Otherwise I could use a volume ranging from 50% to 100% and get vastly different results.

7. Says volume has changed (but, not) and no matter what I do to try to make it happy, doesn't advance to #2 of 23 questions.

8. What the message should say is a stereo enabled device is required, not headsets!A good idea with plenty of limits that could be explained better.

9. So it's not understandable what you have to chose your language for? - Also, as you have to remember three digit sequence, the concentration or memory problems eventually could affect the results.

10. I recommend putting something in the FAQs about audiologists, Otolaryngologists etc., and how to find or identify a qualified expert (and avoid charlatans).I was instructed to plug in headphones or earbuds.

11. When one reviewer asked if the app can measure one ear at a time, the developer said it "presents out-of-phase digits and picks up unilateral and conductive losses along with bilateral sensorineural losses".

1. Fix hearWHO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart hearWHO: Restarting the app will resolve most errors.
2. Update the hearWHO App. Here is how:
   1. On Android goto PlayStore » Search for "hearWHO" » Open hearWHO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for hearWHO » click "UPDATE".
3. Clear hearWHO app cache: Clearing cached data will force your app to retrieve the latest data directly from hearWHO servers.
   1. On Android, goto Settings » Apps » Select "hearWHO" » click Storage » click "Clear Cache".
4. Check hearWHO app permissions. If any of these permissions required to use your device's features are disenabled, hearWHO might not work.
5. Uninstall and reinstall hearWHO. If nothing else has worked, completely uninstall hearWHO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing hearWHO not working

2. Fix hearWHO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make hearWHO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to hearWHO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, hearWHO may not be able to connect to the Internet when running in the background.