Contact PointCare Customer Service

Why should I report an Issue with PointCare?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Homecare Homebase, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Homecare Homebase's PointCare application provides authorized clinical users of the HCHB Electronic Medical Record solution fast, accurate access to all clinical information to complete the patient visit in the home including disease and condition management, clinical decision support, medication and pain management, physical therapy and rehabilitation, medication and treatment management.

2. Over 130,000 caregivers trust PointCare to deliver the fastest synch times in the industry every day, with "Start of Care" visits synching in under 2 minutes and most other updates are synching in under 30 seconds.

3. Whether it's a tablet or phone, your caregivers can choose the simple, inexpensive handheld device that works best for them and you're free to choose the carrier partner that works best for your business.

4. Our growing list of compatible handheld devices all offer the same level of connectivity to help make daily tasks faster, easier and more enjoyable.

5. Devices work in a "store and forward" mode so your clinicians have the entire patient record at their fingertips.

6. No need for constant connectivity -- and no interruption of visits -- even without a wireless signal.

7. In fact, no matter which hardware you choose, you'll see a measurable increase in productivity and job satisfaction that comes with the Homecare Homebase solution.

1. I don't prefer the "scroll up" feature when selecting choices as occasionally transitions at a slow pace, and it makes for a slower workflow in comparison to simple screen changes/cuts.After years of using this app it just gets worse and the recent update to the plan of care is horrible.

2. bulky and just HORRIBLE.I wish the app can use a full screen on Samsung Dex, It will make for us clinician to complete our note much easy and faster.glitches, App completely disappeared!!! EXTREMELY difficult to re-installUpdates are terrible.

3. so if, for instance, you are an on call nurse and need to leave in the middle of a visit and you don't get back to that note before you have to see that patient again, you can't chart in the system.

4. Half of my time is trying to figure Point care ex.-Updating, syncing, entering in patient/client info, recieving nurmerous errors ect.

5. Is the developer of Pointcare even in the healthcare field or ever taken care of anyone who needs medical assistance? It's terribly slow.

6. It was bad before not even more mountainous and and Indian mission start of care packet is the worstthis program is tedious.

7. also, you must chart on every system, there's no charting by exception.Horrible program.

8. I understand the billing staff likes this program but no one else in the company doesas a clinician I HATE this system.

9. it doesn't allow new charting on a patient if you have started a note and that note is incomplete.

10. Too intrusive during patient visits, too difficult to see what other clinicians have charted.

11. The recieving facility said it was useless for them and unless I could send something comprehensive they would have to schedule a full exam before they could admit.

1. Fix PointCare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PointCare: Restarting the app will resolve most errors.
2. Update the PointCare App. Here is how:
   1. On Android goto PlayStore » Search for "PointCare" » Open PointCare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PointCare » click "UPDATE".
3. Clear PointCare app cache: Clearing cached data will force your app to retrieve the latest data directly from PointCare servers.
   1. On Android, goto Settings » Apps » Select "PointCare" » click Storage » click "Clear Cache".
4. Check PointCare app permissions. If any of these permissions required to use your device's features are disenabled, PointCare might not work.
5. Uninstall and reinstall PointCare. If nothing else has worked, completely uninstall PointCare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PointCare not working

2. Fix PointCare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PointCare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PointCare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PointCare may not be able to connect to the Internet when running in the background.