Contact DentalMonitoring Customer Service

Why should I report an Issue with DentalMonitoring?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dental Monitoring to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DentalMonitoring is designed to help dental professionals monitor the evolution of their patients’ orthodontic treatments remotely, between in-practice appointments.

2. The DentalMonitoring app is intended to be used with the patented DM ScanBox and DM Cheek Retractor, to maximize the quality of each intraoral picture taken with patients’ smartphones. • Ease of use: No technical expertise is needed to use DentalMonitoring.

3. It can only be used under the supervision of a clinician, who provides patients with their personal login information.

4. An in-app tutorial is available explaining how to take good intra-oral pictures. • Convenience: With regular screening of the orthodontic treatment evolution, from the comfort of home. • Control: Regular monitoring can help prevent potential treatment complications. • Communication: Patients receive specific notifications and advice from their practitioner via the app, and can send messages, too. • Motivation: Patients see their treatment progress with a before/after comparison, and stay motivated throughout their treatment with achievement statistics. • Control: Remotely monitor the evolution of patients’ treatments, track potential issues and set clinical goals for complete monitoring of treatment progression. • Workflow optimization: Use only one workflow and apply it to all patients for increased efficiency, while ensuring an outstanding patient experience. • Patient compliance: Regular follow-ups lead to higher treatment adherence!

1. Having an option to disable them after a few weeks (and alternatively reenable them if needed) would be greatI've been using this app for a year and everything was great until the update...now you have to have the app open the entire time of uploading your scan and uploading takes FOREVER.

2. This makes the app jumps out to the home screen and the scan has to repeat.Great app, my doctor keeps a close eye and let's me know my progress with my aligners, thanks to this app.

3. The only thing I dont like since I've been using it are the additional little steps I have to pass through to do my scan.

4. Easily doubled the time to scan and removes guide lines so you can forget what you are doing by the time it talks for the 3rd time.

5. Not to mention the notifications to scan don't work all the time.

6. It should be with aligners in, and then without.Using this makes proceeding through Invisiline much easier than the first time through Invisiline.

7. My new orthodontist recommended using this app and now they can check alignment progress without the commute and appointments for in-office visits.

8. I turned in a scan three weeks late because I didn't get a reminder to scan until three weeks after I was supposed to.

9. Yes I saw that tip, problem is you can't skip it and have to wait to proceed with the scan.

10. Wish there was a way to disable the scan videos as an option.

11. The only drawback is the bracket that holds my phone for the camera work tends to press the Samsung 22 right on the sound and power button.

1. Fix DentalMonitoring Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DentalMonitoring: Restarting the app will resolve most errors.
2. Update the DentalMonitoring App. Here is how:
   1. On Android goto PlayStore » Search for "DentalMonitoring" » Open DentalMonitoring » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DentalMonitoring » click "UPDATE".
3. Clear DentalMonitoring app cache: Clearing cached data will force your app to retrieve the latest data directly from DentalMonitoring servers.
   1. On Android, goto Settings » Apps » Select "DentalMonitoring" » click Storage » click "Clear Cache".
4. Check DentalMonitoring app permissions. If any of these permissions required to use your device's features are disenabled, DentalMonitoring might not work.
5. Uninstall and reinstall DentalMonitoring. If nothing else has worked, completely uninstall DentalMonitoring then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DentalMonitoring not working

2. Fix DentalMonitoring Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DentalMonitoring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DentalMonitoring not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DentalMonitoring may not be able to connect to the Internet when running in the background.