Published by Google LLC on Nov 7, 2024

contact Google Messages Chat with our AI-based Google Messages Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Google Messages?



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Why chat with our AI Google Messages Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Google Messages.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Very fast to send and get messages, the only things I don't like is the rcs which is unreliable and it doesn't send half the time.

2. Every time I send her a message, it doesn't send and the app tells me to switch the message to SMS/MMS.

3. Any fix with this would be great!For some reason this stupid search feature simply does not search all the messages for the term you input.

4. I also fine that messages tend to get stuck on the app and I have to force them to send.

5. I hope it can be resolvedI loved this app, but recently, I have been having issues sending messages.

6. It doesn't automatically send as an SMS/MMS message.

7. Some of these include a strange color scheme that I can't figure out how to change, contact icons next to messages are missing, and an inconsistent responsiveness to user input.

8. I am having issues with sending messages to my wife's phone and no one else's.

9. Wish we could send in pictures or videos.Embedding ads at the mention of something like "live" or "outlook".

10. When the message fails to send, it just sits there as Message failed to send.

11. I have to go back to my regular messaging app in order to send a video without having yo trim.

Steps to Troubleshoot & Fix Google Messages Issues

1. Fix Google Messages Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Messages: Restarting the app will resolve most errors.
  2. Update the Google Messages App. Here is how:
    1. On Android goto PlayStore » Search for "Google Messages" » Open Google Messages » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Messages » click "UPDATE".
  3. Clear Google Messages app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Messages servers.
    1. On Android, goto Settings » Apps » Select "Google Messages" » click Storage » click "Clear Cache".
  4. Check Google Messages app permissions. If any of these permissions required to use your device's features are disenabled, Google Messages might not work.
  5. Uninstall and reinstall Google Messages. If nothing else has worked, completely uninstall Google Messages then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Messages not working


2. Fix Google Messages Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Messages be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Messages not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Messages may not be able to connect to the Internet when running in the background.

Reported Issues

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