Contact Google Wifi Customer Service

Why should I report an Issue with Google Wifi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Basic information available on every wifi device, such as IP and number of devices connected, is not available without using Google cloud.

2. You cannot get any information about the router, network or connected devices without sharing the info with Google via the cloud.

3. I have just my Ring doorbell and 3 wireless cameras on the Google WiFi network and they all work well, even for streaming from remote locations.

4. Either way, that's not a Google WiFi problem beyond the fact I can't permanently keep the prioritization on one device.I have mixed feelings about Google Wifi.

5. Plus, if you have multiple Google accounts on your Android device, it will occasionally get confused, and try to connect with an account that is not associated with your network.

6. It also lacks some standard features that you might never need but if you do at some point it is mind boggling that they're not available, such as mac blocking.The router and associated app are just another source of data-mining for Google.

7. Why is that feature not in this app as well? Also, why does this app not have the same polished aesthetic as the Google Home app yet? Overall, Google WiFi does the job and I've never had a router with such an intuitive user-friendly interface.

8. Add VPN access, can't be that hard.. Be able to turn off 5ghz, so you can connect smart bulbs, switches etc.Over all, we enjoy the Google Wifi.

9. On one hand it is easy to set up, reliable, and has all you need for a very basic wifi network.

10. Needed features: I would love to be able to select a AP and see which devices are connected to it, currently you have to click on each device and see which one it's connected to.

11. However, it's frustrating that over half of the wireless devices connected to the network are shown as having a "wired connection," rather than indicating which hub they are connected to.

1. Fix Google Wifi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Google Wifi: Restarting the app will resolve most errors.
2. Update the Google Wifi App. Here is how:
   1. On Android goto PlayStore » Search for "Google Wifi" » Open Google Wifi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Wifi » click "UPDATE".
3. Clear Google Wifi app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Wifi servers.
   1. On Android, goto Settings » Apps » Select "Google Wifi" » click Storage » click "Clear Cache".
4. Check Google Wifi app permissions. If any of these permissions required to use your device's features are disenabled, Google Wifi might not work.
5. Uninstall and reinstall Google Wifi. If nothing else has worked, completely uninstall Google Wifi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Google Wifi not working

2. Fix Google Wifi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Google Wifi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Google Wifi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Google Wifi may not be able to connect to the Internet when running in the background.