Contact DermIA Customer Service

Why should I report an Issue with DermIA - Analyze Skin Cancer with your camera A.I?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GeniaLabs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, you could add a few slides on the detection approach u use... It may all be accurate, but someone analytical will not perceive it all too credible without understanding the aaproach.As someone else has mentioned, I've taken multiple photos of the same mole with almost identical lighting and focus and results have varied from 0.03% to 33%.

2. It is possible to take 3 crystal clear images with great lighting and still recieve different responses using your app.Simple and free (with some add, but it's totally fine).

3. It will throw up some positive results to make you panic and pay for deep scan feature that it claims is more accurate.This app is really great , I wonder how they made it .

4. I took high resolution 48 megapixel pictures of the same mole about 10 times in daylight and got totally different results everytime.

5. Results ranged from 99% skin cancer (melanoma) and 14% negative and clear.

6. After App Developers Comment: I understand the need for clear images with proper lighting.

7. You can take 3 images of the same mole starting up close then backing up for each additional photo.

8. 5 positive results and 5 negative results.

9. If they were close in Melanoma risk then I would say great app but they are very far apart in the analysis which doesnt help much.

10. The results are pretty accurate .

11. Honestly this is exactly what I was looking for and the best analysis tool i found.New interface looks good.

1. Fix DermIA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DermIA: Restarting the app will resolve most errors.
2. Update the DermIA App. Here is how:
   1. On Android goto PlayStore » Search for "DermIA" » Open DermIA - Analyze Skin Cancer with your camera A.I » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DermIA » click "UPDATE".
3. Clear DermIA - Analyze Skin Cancer with your camera A.I app cache: Clearing cached data will force your app to retrieve the latest data directly from DermIA servers.
   1. On Android, goto Settings » Apps » Select "DermIA - Analyze Skin Cancer with your camera A.I" » click Storage » click "Clear Cache".
4. Check DermIA app permissions. If any of these permissions required to use your device's features are disenabled, DermIA might not work.
5. Uninstall and reinstall DermIA. If nothing else has worked, completely uninstall DermIA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DermIA not working

2. Fix DermIA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DermIA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DermIA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DermIA may not be able to connect to the Internet when running in the background.