Published by TEGNA on Jun 18, 2024

Report an issue with Knoxville News from WBIR.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Knoxville News from WBIR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TEGNA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Knoxville News from WBIR image 1 contact Knoxville News from WBIR image 2

About Knoxville News from WBIR

1. Stay up-to-date with the latest news and weather in the Knoxville area on the all-new free 10News app from WBIR.

2. Our app features the latest breaking news that impacts you and your family, interactive weather and radar, and live video from our newscasts and local events.

3. This is the official app of 10News and WBIR. com, the NBC affiliate serving the Knoxville area. Got feedback?

4. Let us know how we can make this the best app experience for you!

5. Send us a note at appfeedback@tegna. com.

Knoxville News from WBIR Customer Insights

1. (I have an excellent data plan) After many of the commercials, which are apparantly more important than the news in which I downloaded the app for, the news video NEVER even comes back up! Don't waste space and time, just go Google the weather and download SMARTNEWS, which has ZERO ads and customizable news worldwide and local.Would rate higher but I can't turn off notifications for news.

2. Alas, it did not.The only complaint is that when there is a traffic incident in the notifications, the verbal description only appears in the notification (unless I just need to be taught how to find it within the app.). In my experience, once you click on the notification, you get the map which shows congestion with colors, but in the case of such information, the verbal is at least as helpful as the map, and often more so, especially if the estimated clear-away or reopening time wasn't memorized.WBIR is my go to on tv but the app has just gotten worse.

3. I'm going to try to find another appso I can get important and accurate information without having to wait for an advertisement for Candy crush !!! 😡😡😡I like not having to watch news on television in order to keep up to date with news stories but I have requested notification and never recieve them I have deleted the app and reinstalled.

4. I request the weather portion to be similar to the old app then I would come back.National emergency = 3 minutes of ad's!!! They send out notificationsabout a local state of emergency, but in order to watch the video you have to watch 3 minutes of ads for a game on your phone before that let you get any important information.

5. When the ad finally ended, still could not close the ad pop-up - finally had to open settings and force-kill YouTube.I liked the weather app for wbir much better when it was separate from the news.

6. I cannot seem to find a way to get this one to display the temp on my "always on top of my phone notifications bar" Also it is not as user friendly with daily weather reports.

7. It crashes CONSTANTLY and EVERY single video plays for a brief moment, then is cut off by a black screen and a commerical takes absurdly long to load.

8. I will get a notification and click it and half the time it won't come up nor can I find the article by searching.

9. But I get 10 notifications a day from different categories, traffic accidents, mayor speeches, sports.

10. Decent for news, but would like more stories to choose from.

11. Only app I have that forces you to sit through such a long opening screen (can't help but think the night screen looks like the Evil Eye).

Steps to Troubleshoot & Fix Knoxville News from WBIR Issues

1. Fix Knoxville News from WBIR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Knoxville News from WBIR: Restarting the app will resolve most errors.
  2. Update the Knoxville News from WBIR App. Here is how:
    1. On Android goto PlayStore » Search for "Knoxville News from WBIR" » Open Knoxville News from WBIR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Knoxville News from WBIR » click "UPDATE".
  3. Clear Knoxville News from WBIR app cache: Clearing cached data will force your app to retrieve the latest data directly from Knoxville News from WBIR servers.
    1. On Android, goto Settings » Apps » Select "Knoxville News from WBIR" » click Storage » click "Clear Cache".
  4. Check Knoxville News from WBIR app permissions. If any of these permissions required to use your device's features are disenabled, Knoxville News from WBIR might not work.
  5. Uninstall and reinstall Knoxville News from WBIR. If nothing else has worked, completely uninstall Knoxville News from WBIR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Knoxville News from WBIR not working


2. Fix Knoxville News from WBIR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Knoxville News from WBIR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Knoxville News from WBIR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Knoxville News from WBIR may not be able to connect to the Internet when running in the background.

Reported Issues