Contact Portland, Oregon News from KGW Customer Service

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1. The moment that happens, this app will be the first to go.You guys need to fix your app! I've been using the KGW app for a couple of years now and it usually works fine but for the last several days (for me at least since I'm back to getting up at 5:30 am) the screen has randomly just gone black but the LIVE box is still inthe corner.

2. Next, why do the stories start with no sound, instantly close and then an ad appears and then the story starts again? I can understand showing ads but the ads should simply load first, then show the story.

3. Does anyone really swipe between articles without going back to a menu? Please deactivate this feature! (Pixel 6 Pro)Awful changes! I used your app for traffic and weather daily, now it's useless.

4. The app takes forever to load...it sometimes crashes... I get alerts about a particular headline, but clicking the alert takes me to a page of unrelated headlines.

5. Even though it indicates that you can select which categories you want notifications for - separate from the categories you favorite - I was getting notifications for everything which clearly isn't what I want.

6. Slow to update on recent or breaking news stories and many of what I feel are clickbait videos.

7. I don't want to have to switch news stations to one that will actually work but I will.I used to use the app for traffic, regardless of the location.

8. I don't want to be redirected to Waze or flash alert! I need to know the morning commutes like you used to show.

9. I just really take issue with swipe navigation enabled between articles, which is very easy to accidentally do while scrolling down an article.

10. It's really a challenge to get past the top headlines and into other stories without having to open and close the app several times.

11. Problem solved.A little slow and jerky when scrolling down through the stories.

1. Fix Portland, Oregon News from KGW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Portland, Oregon News from KGW: Restarting the app will resolve most errors.
2. Update the Portland, Oregon News from KGW App. Here is how:
   1. On Android goto PlayStore » Search for "Portland, Oregon News from KGW" » Open Portland, Oregon News from KGW » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Portland, Oregon News from KGW » click "UPDATE".
3. Clear Portland, Oregon News from KGW app cache: Clearing cached data will force your app to retrieve the latest data directly from Portland, Oregon News from KGW servers.
   1. On Android, goto Settings » Apps » Select "Portland, Oregon News from KGW" » click Storage » click "Clear Cache".
4. Check Portland, Oregon News from KGW app permissions. If any of these permissions required to use your device's features are disenabled, Portland, Oregon News from KGW might not work.
5. Uninstall and reinstall Portland, Oregon News from KGW. If nothing else has worked, completely uninstall Portland, Oregon News from KGW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Portland, Oregon News from KGW not working

2. Fix Portland, Oregon News from KGW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Portland, Oregon News from KGW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Portland, Oregon News from KGW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Portland, Oregon News from KGW may not be able to connect to the Internet when running in the background.