Published by TEGNA on Jun 18, 2024

contact 13News Now - WVEC Chat with our AI-based 13News Now Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with 13News Now?



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Why chat with our AI 13News Now Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of 13News Now.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Now there is only one view, and the banner ad at the bottom completely covers the "Play" icon, rendering it useless for figuring out the path of storms.I love this app! It keeps me up to date on the local news & weather! It's a very user friendly app so anyone can use it, plus I love 13 news & all the anchors.

2. Was easy to get the news and weather but now, its constantly running ads, and moving down what I'm trying to read.Where is the live news stream on the app? That is what was great about the last app, actually seeing the live news, weather, and sports coverage as it happens.

3. Their meteorologist are amazing and 9 out of 10 times are correct with the weather, they have always been on point with the storms & hurricane and you can easily see the weather with this app!The app was easier to navigate before the update.

4. Also, the initial "Good Morning/Afternoon/Evening" page that initially comes up is totally unnecessary and a rather annoying delay.Weather radar is now unuseable.

5. I like being able to review any news, weather, etc.

6. Old version has been gutted.I rely on the weather outlooks.

7. No point to app if I have to use Google to find the story I want to read.

8. but I usually give up when I can't easily find them.News content is fine but the app needs technical improvements.

9. This app used to have the best weather radar available, with several different options.

10. I find the homepage cluttered and when I look for something mentioned on a broadcast, it is time consuming.

11. WVEC has always been the channel that I trust for my weather🤗This was a great app before the last update.

Steps to Troubleshoot & Fix 13News Now Issues

1. Fix 13News Now Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 13News Now: Restarting the app will resolve most errors.
  2. Update the 13News Now App. Here is how:
    1. On Android goto PlayStore » Search for "13News Now" » Open 13News Now - WVEC » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 13News Now » click "UPDATE".
  3. Clear 13News Now - WVEC app cache: Clearing cached data will force your app to retrieve the latest data directly from 13News Now servers.
    1. On Android, goto Settings » Apps » Select "13News Now - WVEC" » click Storage » click "Clear Cache".
  4. Check 13News Now app permissions. If any of these permissions required to use your device's features are disenabled, 13News Now might not work.
  5. Uninstall and reinstall 13News Now. If nothing else has worked, completely uninstall 13News Now then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 13News Now not working


2. Fix 13News Now Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 13News Now be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 13News Now not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 13News Now may not be able to connect to the Internet when running in the background.

Reported Issues

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