Contact The Desert Sun Customer Service

Why should I report an Issue with The Desert Sun?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I see this has been going on for months, from other reviews several months ago, and wonder what they are thinking? Under "what's new" the developer says "as always, fixing bugs and improving performance." As always?? Great, now how about fixing one major bug that will be a deal-breaker the next time subscription renewal comes up.FEEDBACK is cherry picked by company.

2. I like to support newspapers, especially local ones, and can put up with the ads and clickbait, but having to sign in every time will be a deal breaker when subscription renewal comes up.

3. Feedback option only allowed or working for those opinion letters or articles the Desert Sun wants feedback on.

4. The Feedback option is turned off or not working on certain articles opinion letters.

5. 1 star seems too much when news paper stops the feedback on certain op Ed pieces articles.Annoying that it is always telling me to subscribe.

6. Why can't the app just stay signed in!Crash time after time trying to open articles.

7. WARNING! This app can even cause an epileptic seizure when it often 50% of the time fails to load content and starts into a rapid black/white flashing episode.

8. Time to unsubscribe.Can't manage my subscription.

9. I sign in, and it didn't remember me next time.

10. I get a notification on my phone that sounds interesting, click to open the app, and get a popup that says I have one more article coming.

11. The app works OK, except you have to sign in every time.

1. Fix The Desert Sun Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Desert Sun: Restarting the app will resolve most errors.
2. Update the The Desert Sun App. Here is how:
   1. On Android goto PlayStore » Search for "The Desert Sun" » Open The Desert Sun » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Desert Sun » click "UPDATE".
3. Clear The Desert Sun app cache: Clearing cached data will force your app to retrieve the latest data directly from The Desert Sun servers.
   1. On Android, goto Settings » Apps » Select "The Desert Sun" » click Storage » click "Clear Cache".
4. Check The Desert Sun app permissions. If any of these permissions required to use your device's features are disenabled, The Desert Sun might not work.
5. Uninstall and reinstall The Desert Sun. If nothing else has worked, completely uninstall The Desert Sun then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Desert Sun not working

2. Fix The Desert Sun Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Desert Sun be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Desert Sun not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Desert Sun may not be able to connect to the Internet when running in the background.