Contact Desert Sun eNewspaper Customer Service

Why should I report an Issue with Desert Sun eNewspaper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I get " selected" news like " Obits", etc...Well mostly they display that you have to subscribe to him constantly well I was described to him for a whole month and they constantly try to get me for more and more and more money every time every time I came to the desert Sun printed edition to read I had to worry about seeing an ad saying please subscribe what's the use of subscribing when I had already subscribed in the first place but yet the screen wouldn't pop away so hell I couldn't read the newspaper .Loaded okay on my Samsung tablet.

2. What a paper??? If the comics is high on you list then a14 is the second page.The app does not load on my Samsung tablet.

3. Then paste the result to your home page.I downloaded and installed the app and still can't read a lot of articles without paying for a subscription.

4. The work around I used was to go to the paper Web site, access the print edition, choose html version.

5. 0 stars if possible.Have paid subscription but app on phone does not recognize me as subscriber and I miss many articles and info.

6. Hotlinks to stories continued on another page are frequently missing or don't work.

7. Several calls to customer service, which is located in the Philippines provided no help.too many delivery issues with print edition.

8. Pages don't render correctly much of the time; leaving fuzzy, distorted, unreadable content.

9. If anything happens I am pretty sure I won't be reading anything about it or know what it was about.9/7/2021 An update the missing pages from 9/6/2021 are still missing from yesterday.

10. It randomly jumps from one page to another when trying to resize the page.

11. Why have the app then if I'm not going to subscribe? Not a lot of news coverage even locally.

1. Fix Desert Sun eNewspaper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Desert Sun eNewspaper: Restarting the app will resolve most errors.
2. Update the Desert Sun eNewspaper App. Here is how:
   1. On Android goto PlayStore » Search for "Desert Sun eNewspaper" » Open Desert Sun eNewspaper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Desert Sun eNewspaper » click "UPDATE".
3. Clear Desert Sun eNewspaper app cache: Clearing cached data will force your app to retrieve the latest data directly from Desert Sun eNewspaper servers.
   1. On Android, goto Settings » Apps » Select "Desert Sun eNewspaper" » click Storage » click "Clear Cache".
4. Check Desert Sun eNewspaper app permissions. If any of these permissions required to use your device's features are disenabled, Desert Sun eNewspaper might not work.
5. Uninstall and reinstall Desert Sun eNewspaper. If nothing else has worked, completely uninstall Desert Sun eNewspaper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Desert Sun eNewspaper not working

2. Fix Desert Sun eNewspaper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Desert Sun eNewspaper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Desert Sun eNewspaper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Desert Sun eNewspaper may not be able to connect to the Internet when running in the background.