Published by Tribune Publishing Inc. on Sep 5, 2024

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What users are saying

1. I did, and it attempts to authenticate with Facebook, but doesn't open the Facebook app (tries to do it in a browser window) and the Facebook service doesn't allow that, saying "please install the Facebook app"... It is installed, but the Sun app doesn't open it.

2. My subscription for whatever reason is dead, and my attempts to contact have basically done nothing.This is a convenient way to read the daily newspaper as well as to get recent, breaking news.

3. It does not es port well into the Android News app, but they put up a paywall that drives you to the app.The only real complaint I have with the app is the Evening Edition 'evening paper' is not available.

4. I tried creating an account using my usual email address, and the app said I'd already used this address to log in with Facebook in the past, so please click the Facebook login button.

5. I'm enrolled to receive the email everyday when the evening edition is released which is around 4 p.m. but the only way to view it is through my browser.The recent update made the app unusable for me.

6. I have followed the directions given to me on the FAQs section of the app and am still unable to find a way to cancel my subscription that was supposed to be 9.99 per month but has been 16.99 per month.

7. Otherwise, its like having today's paper in your palm as well as part of tomorrow's.I have tried to make this app provide "Silent" notifications only, but my phone still vibrates.

8. To be honest, neither is worth the cost for the Baltimore Sun.The Sun has good writers, but their subscription system is just the worst and most confusing thing.

9. It's simple and works, news update notifications work better than with the NYT app.

10. If there's no resolution on this, I'll have to delete the app to prevent distractions.Hands down the worst digital news app.

11. Sure, you send me push notifications but when I click on the link, suddenly you refuse to show me the article.

Steps to Troubleshoot & Fix Baltimore Sun Issues

1. Fix Baltimore Sun Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Baltimore Sun: Restarting the app will resolve most errors.
  2. Update the Baltimore Sun App. Here is how:
    1. On Android goto PlayStore » Search for "Baltimore Sun" » Open Baltimore Sun » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Baltimore Sun » click "UPDATE".
  3. Clear Baltimore Sun app cache: Clearing cached data will force your app to retrieve the latest data directly from Baltimore Sun servers.
    1. On Android, goto Settings » Apps » Select "Baltimore Sun" » click Storage » click "Clear Cache".
  4. Check Baltimore Sun app permissions. If any of these permissions required to use your device's features are disenabled, Baltimore Sun might not work.
  5. Uninstall and reinstall Baltimore Sun. If nothing else has worked, completely uninstall Baltimore Sun then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Baltimore Sun not working


2. Fix Baltimore Sun Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Baltimore Sun be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Baltimore Sun not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Baltimore Sun may not be able to connect to the Internet when running in the background.

Reported Issues

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