Contact Diary journal and mood tracker Customer Service

Why should I report an Issue with Diary journal and mood tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Diary apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With whom? There is no mention of the providet, no terms and conditions, no privacy statement! Seriously? 2nd issue: There is a cloud-sync option in the paid version, but the free version gives no indication for what cloud-service(s) are supported.Like the app, super swish design which really hooked me - made me enjoy taking notes - and good functionality for recording whatever is going through my head at the time.

2. But it still is the best one I found that does not require a subscription.App for what the option "not even 1 Star" is needed!! Paid for the Pro-version, which should allow you to sync the entries, at beginning of January!! Since then syncing worked out 3 TIMES..while I've tried hundreds of times..it is October now..10 months... Why pay the Pro version, if promised syncing is the only pro, but isn't possible anyway..... Fraud!!!I'm honestly not really sure what the point of this is.

3. However, without the ability to Open in Landscape and to Export this is a non starter app.Nice appearance and gives the impression of a well made app, BUT: User is supposed to sign-up.

4. And there's too much freedom for 'personalization' in all the wrong ways.Used to love this app, had many entries in and even purchased the premium version to get the cloud sync function.

5. Once you press + to create a new entry you can type in Landscape but on a tablet working with a physical, bluetooth, keyboard, that open only in Portrait is a nail in the coffin.

6. However it fails in sharing to the app (doesn't even appear as an option) and the inability to change the weather or location makes the option to backdate entries pointless.Not pleased at all.

7. Minor thing is that it would be nice to be able to make templates for different categories of notes.

8. That's until I had to reset my phone and when I logged back in it didn't recognize that I'd already purchased the app and all notes gone 😭 It was a good app otherwise... Oh well.

9. The only major thing that I would like to add is the possibility to export many notes at the same time.

10. The space while writing is very small & not be able to use the majority of my mobile screen to make it easier & flowing and formatting the text is very problematic.

11. Another major flaw is that there is no way to open the app's main screen but in portrait mode.

1. Fix Diary journal and mood tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diary journal and mood tracker: Restarting the app will resolve most errors.
2. Update the Diary journal and mood tracker App. Here is how:
   1. On Android goto PlayStore » Search for "Diary journal and mood tracker" » Open Diary journal and mood tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diary journal and mood tracker » click "UPDATE".
3. Clear Diary journal and mood tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Diary journal and mood tracker servers.
   1. On Android, goto Settings » Apps » Select "Diary journal and mood tracker" » click Storage » click "Clear Cache".
4. Check Diary journal and mood tracker app permissions. If any of these permissions required to use your device's features are disenabled, Diary journal and mood tracker might not work.
5. Uninstall and reinstall Diary journal and mood tracker. If nothing else has worked, completely uninstall Diary journal and mood tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diary journal and mood tracker not working

2. Fix Diary journal and mood tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diary journal and mood tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diary journal and mood tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diary journal and mood tracker may not be able to connect to the Internet when running in the background.