Published by F-Secure Corporation

Report an issue with F-Secure KEY Password manager.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with F-Secure KEY Password manager?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of F-Secure Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

F-Secure KEY Password manager Customer Insights

1. I think that it has a great user interface, I feel very secure in trusting my information with them thanks to their location within Finland and I find the prices to be very reasonable indeed.Absolutely awful price of software, very unuser friendly, has a stupid Premium setup system that if it goes wrong and you have to uninstall to reinstall won't then accept your code.

2. So obviously I do not recommend this app.Pretty satisfied user but the new feature on Autofill should be Disabled and not appear each time the user open the mobile app as that really annoys me and it just cause user to take ponger time to get to their password record.

3. Code image reset works, BUT if image is stored digitally do a rotate/flip horizontal or vertical or all 3 & change extension name to non-image to slow an amateur break (easy to redo & save).

4. Didn't try autofill.not bad but if you change phones and only use the free version, it must see this as another device, so you lose all input and have to reinput all password info.

5. Waste of time, waste of space, awful, just awful.After updating the PC version it now claims I use the free version and asks me to pay for it again.

6. Feels more like just one more tool, than finalized idea of "this way of storing passwords makes you safer than before".Amazing! I can still use it when subscription has ended, tho it won't sync to other devices connected of course.

7. the desk version is the same, you lose all data if windows is reinstalledTool is useful for its use case.

8. Can't recommend.In my opinion this is the best multi platform password manager you can buy today.

9. App seems to have a unambiguous filter on your random PWs - no upper O, number 1 or number 0 EVER is used (but repetition like AA etc is allowed).

10. Would not recommend on its own.When capturing application logins, it can't figure the name of the app by itself.

11. Howeer, user experience for UI is not as finished.

Steps to Troubleshoot & Fix F-Secure KEY Password manager Issues

1. Fix F-Secure KEY Password manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart F-Secure KEY Password manager: Restarting the app will resolve most errors.
  2. Update the F-Secure KEY Password manager App. Here is how:
    1. On Android goto PlayStore » Search for "F-Secure KEY Password manager" » Open F-Secure KEY Password manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for F-Secure KEY Password manager » click "UPDATE".
  3. Clear F-Secure KEY Password manager app cache: Clearing cached data will force your app to retrieve the latest data directly from F-Secure KEY Password manager servers.
    1. On Android, goto Settings » Apps » Select "F-Secure KEY Password manager" » click Storage » click "Clear Cache".
  4. Check F-Secure KEY Password manager app permissions. If any of these permissions required to use your device's features are disenabled, F-Secure KEY Password manager might not work.
  5. Uninstall and reinstall F-Secure KEY Password manager. If nothing else has worked, completely uninstall F-Secure KEY Password manager then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing F-Secure KEY Password manager not working


2. Fix F-Secure KEY Password manager Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make F-Secure KEY Password manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to F-Secure KEY Password manager not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, F-Secure KEY Password manager may not be able to connect to the Internet when running in the background.

Reported Issues