Contact FOCOS Customer Service

Why should I report an Issue with FOCOS - EVV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FOCOS Innovations to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the last 3 weeks I have had to uninstall and reinstall the app because it kept closing when I stopped a visit everydayHorrible app says I am logged in on a visit and won't let me sign into my visits at all.It's been ok so far if it would quit having to updateLove Focos.

2. They've been updating all the time and yet still have blank screens excessive logging issues.

3. It's a complete waste of time and every pay period I have to wonder how it will jeopardize my livelyhood.If I could give negative number I would.

4. I spend more time wither in the app or filling out backlog paperwork than anything else.

5. Fails logging attempts.

6. Changes your location sometimes upwards of 3000 miles.

7. It glitches more often then it works.

8. This app is horrible.

1. Fix FOCOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FOCOS: Restarting the app will resolve most errors.
2. Update the FOCOS App. Here is how:
   1. On Android goto PlayStore » Search for "FOCOS" » Open FOCOS - EVV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOCOS » click "UPDATE".
3. Clear FOCOS - EVV app cache: Clearing cached data will force your app to retrieve the latest data directly from FOCOS servers.
   1. On Android, goto Settings » Apps » Select "FOCOS - EVV" » click Storage » click "Clear Cache".
4. Check FOCOS app permissions. If any of these permissions required to use your device's features are disenabled, FOCOS might not work.
5. Uninstall and reinstall FOCOS. If nothing else has worked, completely uninstall FOCOS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FOCOS not working

2. Fix FOCOS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FOCOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FOCOS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FOCOS may not be able to connect to the Internet when running in the background.