Contact FirstVet Customer Service

Why chat with our AI FirstVet Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of FirstVet.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. In the grand scheme of things, I hope I don't have to use the app again but if I did, I have a lot of confidence in not only using the app but in the vets themselves.I've tried it on 2 different phones with 2 different OS and it doesn't want to verify my mobile phone... so I can't make an appointment.Very helpful app.

2. The vet was thorough and reassuring.1st time I have used it and found the Vet to be absolutely delightful and managed to both satify my queries and comfort me at the same time - thank you Hannah!Virtual Vet experience - great experience! Firstly, the app worked really well and was very easy to set up.

3. Book a time at the convinient time, show on camera all symptoms and probably majority of issues can be resolved this way.

4. All vets have been very clear, helpful and professional.

5. Clear video call very good audio.

6. The doctor (vet) I spoke to put my mind at ease.This is actually a good service.

7. Jill, the audio was clear and the video was spot on, no delays or bugginess.

8. Just perfect for little things that aren't quite vet visit worthy, or when you aren't sure if you need to take them.

9. I'm quite pleased to have access to this service.Easy to register and get an appointment.

10. Probably saved a few quid and could possibly save the stress of going to vet unneeded.Very professional, caring.

11. Generally well designed experience.Really good.

1. Fix FirstVet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FirstVet: Restarting the app will resolve most errors.
2. Update the FirstVet App. Here is how:
   1. On Android goto PlayStore » Search for "FirstVet" » Open FirstVet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FirstVet » click "UPDATE".
3. Clear FirstVet app cache: Clearing cached data will force your app to retrieve the latest data directly from FirstVet servers.
   1. On Android, goto Settings » Apps » Select "FirstVet" » click Storage » click "Clear Cache".
4. Check FirstVet app permissions. If any of these permissions required to use your device's features are disenabled, FirstVet might not work.
5. Uninstall and reinstall FirstVet. If nothing else has worked, completely uninstall FirstVet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FirstVet not working

2. Fix FirstVet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FirstVet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FirstVet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FirstVet may not be able to connect to the Internet when running in the background.