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Why should I report an Issue with TrialMax App?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TrialMax App
1. App is only used and accessible by patients enrolled in regulated clinical trial who have already signed the legally required informed consent form.
2. The app is not used to diagnose or treat patients, and is not a medical device.
TrialMax App Customer Insights
1. I often see it back on the beginning page after a successful submission and wonder whether I'd completed it successfully or not, then my research group rep tells me "you can do it seven times if you want, but we really only need one answer on monday evening" haha.This app was chosen for use to record information for Pfizer's COVID Vaccine Trial, so I would consider it of top quality.
2. I told the medical study people about it when they would call me to do the interviews but the problem was never fixed.It would be really nice if this app closed itself after a successful submission, or at least forwarded to something other than right back to the survey start page.
3. Was glad when trial was over & able to delete this space consuming app.Experience is excellent, easy to use.I was told that after the study.
4. For the sake of us somewhat demented users it needs to have a reminder to turn on mobile data or wifi prior to inputing responses to ensure its being forwarded to the collection point.
5. My payment card keeps saying I've just earned money from 1 diary entry, although I've been doing it faithfully for almost 8 weeks now.
6. Wendy SpringA good app,i dont recall any ads,i try to log in everyday to avoid possible giches,but it doesnt allow you to log out without going back to the first page.
7. Now, I'm participating in a study where I'm not able to enter daily reports! Beyond frustrated!!After a few times it came up saying disabled.
8. Now it is not visible without me searching each time.The app works fine overall, but I wish it would show at least a history of the date/time I entered in my diaries.
9. Often had low starage space messages & had to keep deleting info or apps to be able to use this.
10. There is no feedback to confirm the information has been received.Easy to answer questions.
11. I'm not confident that my entries have gone through!As time went on using the app, I had to re-enter days all the time.
Steps to Troubleshoot & Fix TrialMax App Issues
1. Fix TrialMax App Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart TrialMax App: Restarting the app will resolve most errors.
- Update the TrialMax App App. Here is how:
- On Android goto PlayStore » Search for "TrialMax App" » Open TrialMax App » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for TrialMax App » click "UPDATE".
- Clear TrialMax App app cache: Clearing cached data will force your app to retrieve the latest data directly from TrialMax App servers.
- On Android, goto Settings » Apps » Select "TrialMax App" » click Storage » click "Clear Cache".
- Check TrialMax App app permissions. If any of these permissions required to use your device's features are disenabled, TrialMax App might not work.
- Uninstall and reinstall TrialMax App. If nothing else has worked, completely uninstall TrialMax App then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing TrialMax App not working
2. Fix TrialMax App Server issues & Internet Connection
- Check network connection: An unstable Internet will make TrialMax App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to TrialMax App not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, TrialMax App may not be able to connect to the Internet when running in the background.
Reported Issues
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I can’t get back into my app because I need an activation code. How do I get that?
— by Michael Fiaschetti 2 years ago -
I can’t get back into my app because I need an activation code. How do I get that?
— by Michael Fiaschetti 2 years ago -
I lost the hospital phone the app was on ...so now I would like to do my dairy from my own phone
— by Danielle Mac kriel 2 years ago -
New phone is asking for authorization code before letting me sign in.
— by Trish Slayton 2 years ago -
Cant open app to log diary
— by Dean Blackburn 2 years ago -
Have new phone won't take my code
— by Dolores Jeffers 2 years ago -
I received my second injection earlier and am trying to complete my e-diary information but do not know my activation code and there is no option to recover or set a new code. Please help.
— by Judith Hertrich 2 years ago -
I got a new phone and need to transfer to it. Same phone number and app is downloaded but I need an activation code.
— by Terry Freedman 2 years ago -
I need an activation code
— by Jeovany Mauricio 2 years ago -
I got a new phone so I deleted the app off of my other phone um and put the new app on my new phone new phone but when I put my 4 digit code and it goes 2 digits and then a minus sign fine and then my last digit it will not take all 4 of my digits how can I get back into my account on the app
— by Donald A Roth 2 years ago -
I have a new iPhone and am unable to complete my weekly survey because it says I need activation code. Please advise.
— by Annette Lozon 2 years ago -
I need activation code again.
— by John MacAlpine 2 years ago -
I accidentically deleted my app so now i need a new activation code
— by Nonzame 2 years ago -
Have a new iPhone (12) and can’t activate the APP. There’s a A,B,C,D instead of numbers. I don’t know the activation code.. would appreciate help for the Pfizer study
— by Reynold Castaneda 2 years ago -
Hola soy voluntario del ensayo clínico Pfizer en Argentina y quisiera poder conocer mas de la app esperando su pronta respuesta gracias
— by Antonio Bañes 2 years ago -
I need a new activation code for the trial max app, I have a new phone and can't login.
— by Snyder, Scott 2 years ago -
I am in the Pfizer study with Meridian Research. I bought a new phone today. The TrialMax app transferred, but I need an activation code.
— by Carole H Gunter 2 years ago -
I have a new phone and I need an activation code to access the trialmax app.
— by Milba Miranda 2 years ago -
I got a new iPhone this week and now I am not able to use my activation code to sign into trailmax
— by Elaine Woods 2 years ago -
I can't give my weekly report because app says I need an activation code
— by Donald Sorrow 2 years ago -
I cannot log in to the app to answer my questions. I got a new iphone 12 last week it is asking for an activation code.
— by Gale Bergers 2 years ago -
I have TrialMax on my phone but got a new phone and need a new activation code
— by Karen Ferris 2 years ago -
Need access code
— by Lynn Reese 2 years ago -
Need to activate my account, got an iPhone, old phone deactivated
— by Lynn Reese 2 years ago -
I have the app on my iPhone which is acting up. I have the app in my iPad but I need an activation code to activate the app there
— by John Keller 2 years ago -
I need to reset my account on a new phone!! HELP!!
— by Jaynel Casey 3 years ago -
I have anew iphone 13 and trialmax says I need an activation code. I do not have one and can not get in contact with clinical research until tomorrow
— by Beverly Belaska 3 years ago -
Having a problem logging in
— by Dennis Kline 3 years ago -
Please send me an activation code. I have a new phone and can’t log in. To report my weeks activities
— by Krisanne Mogck 3 years ago -
I’ve using the app for months for Pfizer vaxx trials . Suddenly I need an activation code. I have no new activation code.
¯\_(ツ)_/¯— by Sarah H Thompson 3 years ago -
Need new activation code,app was activated at trial location,but asks for code-old one doesn’t work
— by Michael Middleton 3 years ago -
I need activation code
— by Roby Sebastian 3 years ago -
Please resend activation code my little cousin accidentally reset my trialmax app and i need to report now
— by Jomel J Lemorinas 3 years ago -
I purchased an IPhone 12 and need to input study data. My 4 digit password is no longer being accepted…..now there’s a dash inserted. Help, please!
— by DIXIE THOMAS 3 years ago -
my old android phone was lost i request transfer my trialmax account in my new android device
— by kenneth mark corpuz 3 years ago -
my trialmax app need to activate but i dont know how to activate it. my cellphone is reset thats why i need to activate it again
— by gizelle maga 3 years ago
