contact TrialMax App

Contact TrialMax App

Published by Signant Health
Updated: Oct 20, 2022



Report an issue with TrialMax App.
Send the customer service your feedback so they can fix your issue asap.

Already have an account? Login here



Why should I report an Issue with TrialMax App?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Signant Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



TrialMax App Features and Description

TrialMax from Signant Health is used for collecting data from patients and their caregivers in clinical trials of new medicines. TrialMax gives patients access to study specific questionnaires making it easy for the patients to fill them in wherever they go. Patients who participate in a particular clinical study get access to TrialMax for the duration of the study. The app is activated with an activation code supplied by the care personnel conducting the clinical study. TrialMax, with its easy to use interface, will help make your participation in a clinical trial as easy as possible. The reminders will help you follow the study protocol and be compliant. TrialMax ensures your privacy and anonymity in a clinical trial. The app complies with international regulations and laws for patient privacy.

contact TrialMax App image 2   contact TrialMax App image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can’t get back into my app because I need an activation code. How do I get that?

    — by Michael Fiaschetti 1 month ago


  • I can’t get back into my app because I need an activation code. How do I get that?

    — by Michael Fiaschetti 1 month ago


  • I lost the hospital phone the app was on ...so now I would like to do my dairy from my own phone

    — by Danielle Mac kriel 1 month ago


  • New phone is asking for authorization code before letting me sign in.

    — by Trish Slayton 2 months ago


  • Cant open app to log diary

    — by Dean Blackburn 3 months ago


  • Have new phone won't take my code

    — by Dolores Jeffers 3 months ago


  • I received my second injection earlier and am trying to complete my e-diary information but do not know my activation code and there is no option to recover or set a new code. Please help.

    — by Judith Hertrich 4 months ago


  • I got a new phone and need to transfer to it. Same phone number and app is downloaded but I need an activation code.

    — by Terry Freedman 4 months ago


  • I need an activation code

    — by Jeovany Mauricio 4 months ago


  • I got a new phone so I deleted the app off of my other phone um and put the new app on my new phone new phone but when I put my 4 digit code and it goes 2 digits and then a minus sign fine and then my last digit it will not take all 4 of my digits how can I get back into my account on the app

    — by Donald A Roth 4 months ago


  • I have a new iPhone and am unable to complete my weekly survey because it says I need activation code. Please advise.

    — by Annette Lozon 6 months ago


  • I need activation code again.

    — by John MacAlpine 6 months ago


  • I accidentically deleted my app so now i need a new activation code

    — by Nonzame 6 months ago


  • Have a new iPhone (12) and can’t activate the APP. There’s a A,B,C,D instead of numbers. I don’t know the activation code.. would appreciate help for the Pfizer study

    — by Reynold Castaneda 6 months ago


  • Hola soy voluntario del ensayo clínico Pfizer en Argentina y quisiera poder conocer mas de la app esperando su pronta respuesta gracias

    — by Antonio Bañes 6 months ago


  • I need a new activation code for the trial max app, I have a new phone and can't login.

    — by Snyder, Scott 7 months ago


  • I am in the Pfizer study with Meridian Research. I bought a new phone today. The TrialMax app transferred, but I need an activation code.

    — by Carole H Gunter 8 months ago


  • I have a new phone and I need an activation code to access the trialmax app.

    — by Milba Miranda 8 months ago


  • I got a new iPhone this week and now I am not able to use my activation code to sign into trailmax

    — by Elaine Woods 8 months ago


  • I can't give my weekly report because app says I need an activation code

    — by Donald Sorrow 9 months ago


  • I cannot log in to the app to answer my questions. I got a new iphone 12 last week it is asking for an activation code.

    — by Gale Bergers 10 months ago


  • I have TrialMax on my phone but got a new phone and need a new activation code

    — by Karen Ferris 10 months ago


  • Need access code

    — by Lynn Reese 10 months ago


  • Need to activate my account, got an iPhone, old phone deactivated

    — by Lynn Reese 10 months ago


  • I have the app on my iPhone which is acting up. I have the app in my iPad but I need an activation code to activate the app there

    — by John Keller 11 months ago


  • I need to reset my account on a new phone!! HELP!!

    — by Jaynel Casey 11 months ago


  • I have anew iphone 13 and trialmax says I need an activation code. I do not have one and can not get in contact with clinical research until tomorrow

    — by Beverly Belaska 1 year ago


  • Having a problem logging in

    — by Dennis Kline 1 year ago


  • Please send me an activation code. I have a new phone and can’t log in. To report my weeks activities

    — by Krisanne Mogck 1 year ago


  • I’ve using the app for months for Pfizer vaxx trials . Suddenly I need an activation code. I have no new activation code.
    ¯\_(ツ)_/¯

    — by Sarah H Thompson 1 year ago


  • Need new activation code,app was activated at trial location,but asks for code-old one doesn’t work

    — by Michael Middleton 1 year ago


  • I need activation code

    — by Roby Sebastian 1 year ago


  • Please resend activation code my little cousin accidentally reset my trialmax app and i need to report now

    — by Jomel J Lemorinas 1 year ago


  • I purchased an IPhone 12 and need to input study data. My 4 digit password is no longer being accepted…..now there’s a dash inserted. Help, please!

    — by DIXIE THOMAS 1 year ago


  • my old android phone was lost i request transfer my trialmax account in my new android device

    — by kenneth mark corpuz 1 year ago


  • my trialmax app need to activate but i dont know how to activate it. my cellphone is reset thats why i need to activate it again

    — by gizelle maga 1 year ago







Search for another app