Contact AuthentiCare 2.0 Customer Service

Why should I report an Issue with AuthentiCare 2.0?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of First Data Government Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our comprehensive solutions allow providers visibility and real-time monitoring of activities from initial service authorization to receipt of payment. · Verifies worker’s identity, location, service time, type of service and recipient of service. · Uses two factor authentication (device ID and user login with strong password) for user security. · Provides full encryption of data at rest and in transit for HIPAA compliance. · Has worker-specific appointment calendar with address information for scheduled visits. · Searches for nearby authorized recipients of care for unscheduled visits. · Supports GPS service validation and provides an option for visit verification in homes that are outside of 4G or wifi coverage. · Frontier mode allows for operation up to 7 days without having data service to synch the device. · Automates medical claim creation based on worker visit information.

2. AuthentiCare® offers one of the nation’s preferred solutions for electronic visit verification (EVV).

3. AuthentiCare is a HIPAA-compliant EVV solution designed to seamlessly integrate agency administrative functions with provider home healthcare management.

4. Submission for payment upon Provider approval. · Provides an effective means to collect and manage information from workers to ensure that recipients receive appropriate pre-authorized care.

1. *The visits will disappear *It continuously loads and doesn't go farther than that *It will tell you that a client isn't found *It won't sync the data in a timely manner *It will tell you that a visit is completed, but then doesn't sync to the system in the computer.

2. Otherwise it's fairly easy to use.. when it's working.. and I've only been using it for about a week..App had several issues when I first started using (Jan 2022) but recent updates seem to have resolved them.

3. People's income depends on this app, and it's pretty hard to keep staff when the app they are required to use doesn't work.

4. As caregivers, we don't even make that much money and now we have to worry about potentially lost wages because we were forced to switch to an app that is glitchy and not even recording the data necessary for us to get paid.

5. This app needs to be further developed and the bugs worked out before being required for the important task of electronic verification of visits.

6. This is the type of junk app I would uninstalled if I wasn't forced to use it for work!I'm trying to checkout but app consistently asking to turn on GPS even though it's on.

7. And on top of all these problems the new app doesn't work with android 4.0 so I had to get a new phone just so I can use this glitchy app for work.

8. I don't have time to call customer service and my office everyday, all day because of technical issues.The app has a lot of problems.

9. Also when I clock in and accidentally close the app it won't save my clock in or if I add a new patient with the add button and just exit out of the app it doesn't save that new patient.Horrible app that ive had to use for several years.

10. It only adds up the whole hours for the week but a break down of the hours each day and to b able to pull up the total hours for even past weeks would be nice.

11. Easy to use, but I still use a backup timesheet app, just in case past issues with disappearing hours occurs again.

1. Fix AuthentiCare 2.0 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AuthentiCare 2.0: Restarting the app will resolve most errors.
2. Update the AuthentiCare 2.0 App. Here is how:
   1. On Android goto PlayStore » Search for "AuthentiCare 2.0" » Open AuthentiCare 2.0 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AuthentiCare 2.0 » click "UPDATE".
3. Clear AuthentiCare 2.0 app cache: Clearing cached data will force your app to retrieve the latest data directly from AuthentiCare 2.0 servers.
   1. On Android, goto Settings » Apps » Select "AuthentiCare 2.0" » click Storage » click "Clear Cache".
4. Check AuthentiCare 2.0 app permissions. If any of these permissions required to use your device's features are disenabled, AuthentiCare 2.0 might not work.
5. Uninstall and reinstall AuthentiCare 2.0. If nothing else has worked, completely uninstall AuthentiCare 2.0 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AuthentiCare 2.0 not working

2. Fix AuthentiCare 2.0 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AuthentiCare 2.0 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AuthentiCare 2.0 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AuthentiCare 2.0 may not be able to connect to the Internet when running in the background.