Contact Mobil New Zealand Customer Service

Why should I report an Issue with Mobil New Zealand?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ExxonMobil to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The official Mobil NZ app gives you more from every fuel fill. *Pay in car* Pay for your fuel from the comfort of your car and earn Mobil Smiles points. *My Smiles card* Get even more organised with the in-app virtual Mobil Smiles card - a quick and easy way to earn points and manage your account. *Exclusive rewards* Get even more savings, with exclusive rewards sent straight to the app. *Loyalty stamps* Get more from every purchase, with loyalty stamps for coffee and the carwash automatically added to the app when you scan your virtual Mobil Smiles card. *Station locator* Now every Mobil is your local.

2. Use our Locator to find your nearest station and spend more time driving, less time searching. *Already a Mobil Smiles member? * Download the app, select ‘Login’, enter your details and all your account info will be right there waiting for you. *Not a Mobil Smiles member yet? * No worries.

3. Keep everything you love about Mobil Smiles where it’s handy – on your phone.

4. Manage your fill-up from your phone with the new Mobil NZ app.

5. Available at participating Mobil sites.

6. Download the app, choose ‘Register’ and we’ll sign you up.

7. Terms and conditions apply.

1. It used to work without any problems but in recent months, everytime I used Pay in Car, it kept telling me that they couldn't find my location.Use to work fine and now the locator doesn't work.

2. God I am never using Mobil again, Lost your card and need to use the app? No worries Mobil will leave you stranded 👍Can never get it to work.

3. Entered new expiry date and CCV numbers and done the whole text verification stuff and the tick to set as new default card but it won't work.

4. I'm mobility impaired which is why I downloaded it.first time using, it took time to understand the interface and selecting the pump.

5. If you go to the find a station part of the app it will show you at the location of the station however when you click on pay in car it gives you the can't find a station.. So GPS is working but not with the pay in car part.

6. Hope you can add that option, as for speed it took time for it to finish the payment, but i think it take time depends on your entire infrastructure.

7. About 1/3 of the time, the app can't locate me or the station has some kind of fault.I dont know if it was me or the app that is troubling.

8. Because the locator never works, pay in car doesn't work.

9. Have tried different petrol stations and uninstalled andreinstalled app cleared cache, etc, but nothing works.

10. After sending in my answers, nothing was mentioned about extending the timing of the rewards, just another email asking for a screenshot of the error.

11. Come on guys, looking at some of reviews here, as if you don't know what the error looks like.Unable to use pay in car, kind of defeats the purpose of having the app.

1. Fix Mobil New Zealand Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mobil New Zealand: Restarting the app will resolve most errors.
2. Update the Mobil New Zealand App. Here is how:
   1. On Android goto PlayStore » Search for "Mobil New Zealand" » Open Mobil New Zealand » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobil New Zealand » click "UPDATE".
3. Clear Mobil New Zealand app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobil New Zealand servers.
   1. On Android, goto Settings » Apps » Select "Mobil New Zealand" » click Storage » click "Clear Cache".
4. Check Mobil New Zealand app permissions. If any of these permissions required to use your device's features are disenabled, Mobil New Zealand might not work.
5. Uninstall and reinstall Mobil New Zealand. If nothing else has worked, completely uninstall Mobil New Zealand then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mobil New Zealand not working

2. Fix Mobil New Zealand Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mobil New Zealand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mobil New Zealand not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mobil New Zealand may not be able to connect to the Internet when running in the background.