Contact NZeTA Customer Service

Why should I report an Issue with NZeTA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MBIE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Immigration New Zealand (INZ) will use the information you provide in this app about yourself or others, including photographs, to assess NZeTA requests.

2. The information will be retained and will become part of New Zealand immigration records.

3. Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL.

4. The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.

5. Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL).

6. The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand.

7. It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly.

8. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009.

9. To find out more, visit the Immigration New Zealand website.

10. See our privacy statement ( ) for more information about our handling of personal information and your rights.

11. Using the app is the fastest way to request an NZeTA and should take you less than 5 minutes.

1. I've been trying all different angles, lighting conditions, light diffusers and still keep getting "Try to avoid reflections" error message on my Husband's passport, although mine had no issue.

2. 🤞 EDIT AGAIN: YAY! It works now! Thank you for patching.Passport scanner cannot scan my passport; it constantly complains about reflections.

3. I wonder how many they scam this way.Straight forward process in structure, however, the card scan feature does not work and it too quickly takes a photo without giving an option for the applicant to choose when it is taken.

4. The transaction does not complete, so I am not sure if I'll get to NZ using this app..Two of us tried and it refused to work via the WiFi so we both had to use phone data.

5. I failed several times before I realized that I had to line up the marked area with the bottom of the passport page.

6. I entered my card details manually, and the transaction did not complete, the timer just kept swirling..No explanation notification or exit/cancel option.

7. All I can see is the option to view the receipt for the one passport that I processed (successfully, thank you) earlier.

8. It processed quickly with the wrong name, even though it didn't match my passport name - not even close.

9. 3 stars otherwise, for mediocre functionality.When running the app, it's not really clear how to scan the passport page.

10. Nice app, easy to use, I'll enjoy New Zealand, thanks!I had to restart the application twice because the app wipes my data if I don't complete the whole application within 20 minutes or so.

11. I cannot use this app.You might want to consider using a better OCR reader for the passport scanner.

1. Fix NZeTA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NZeTA: Restarting the app will resolve most errors.
2. Update the NZeTA App. Here is how:
   1. On Android goto PlayStore » Search for "NZeTA" » Open NZeTA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NZeTA » click "UPDATE".
3. Clear NZeTA app cache: Clearing cached data will force your app to retrieve the latest data directly from NZeTA servers.
   1. On Android, goto Settings » Apps » Select "NZeTA" » click Storage » click "Clear Cache".
4. Check NZeTA app permissions. If any of these permissions required to use your device's features are disenabled, NZeTA might not work.
5. Uninstall and reinstall NZeTA. If nothing else has worked, completely uninstall NZeTA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NZeTA not working

2. Fix NZeTA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NZeTA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NZeTA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NZeTA may not be able to connect to the Internet when running in the background.