Contact USB Audio Recorder PRO Customer Service

Why should I report an Issue with USB Audio Recorder PRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eXtream Software Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is not possible to use your USB audio device with other apps! eXtream Software Development has written a custom USB audio driver from scratch because many Android devices do not support USB audio or not in the full quality that our driver offers. No rooting is required.

2. Reasons can be that your Android device does not meet the requirements, it does not supply enough power (try a powered hub), the USB audio device is not class-compliant or you are not using an OTG cable (if needed).

3. Your USB audio device must be class-compliant in order to work: USB 1. 1 and USB 2. 0 class-compliant devices are supported with either USB audio spec 1. 0 or 2. 0.

4. Note that this app also functions as the license/key to use USB audio in Audio Evolution Mobile. • Recording format selection: wav/flac/ogg/aiff. • Very basic playlist (directory playback) functionality because of many user requests.

5. Make sure to connect your audio device BEFORE starting the app.

6. Record and playback audio in high quality from a USB audio interface!

7. If you get a message on start-up saying that the device failed to initialize, your device will not work (for now).

8. Please let us know if your Android/audio device combination works.

9. Warning: this is not a generic driver, you can only playback and record from within this app.

10. Devices that require you to install specific drivers under Windows or OSX will usually not work.

11. No mp3 playback or fancy graphics, the app is meant for recording! • Share your recordings through GMail, SoundCloud, etc.

1. Question: Would it be possible to record from the Android device itself (let's say from Spotify) AND from the audio interface as well? Intended use case: Play track via Spotify and play drums (which is recorded via microphone plugged in into the audio interface).

2. I can't get any input whatsoever into the recorder! I do get an 'initialized' notification, but when I try to record it says 'no input channel.' Is this software only meant to be used with a preamp? I wanted to use my phone as a simple field recorder without taking along any other accessories, which is what I thought I could do with it.

3. Although for $6, I do wish the UX was slicker.I'm using this app to record on the go with a DIY stereo binaural microphone connected to a USB adapter made by Boya (BY-K4, 48kHz 16 bit ADC).

4. The only thing that doesn't work properly is that I can only record the audio as stereo, despite it being a mono microphone.

5. Anyhoo, before you ask, YES, I can record into other audio software with the same setup, so there is definitely some incompatibility of some sort going on here.operation is simple and efficient.

6. The only missing function for me is to be able to record one whole side of a record, and the app knows that the silences defect a new track, so use a new file.

7. Being able to record 8 stereo tracks into an old phone is pretty remarkable.

8. Record in flac, and you can go a few hours before having to stop and restart recording.

9. I really wish that it recorded in mono instead of stereo but realize that might work the Android system harder.

10. Not enough people in the music scene know about this...I typically use this app to record 7 mics at once from my behringer umc interface.

11. This, and Audio Evolution Mobile are hands down the best apps for recording on Android.

1. Fix USB Audio Recorder PRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart USB Audio Recorder PRO: Restarting the app will resolve most errors.
2. Update the USB Audio Recorder PRO App. Here is how:
   1. On Android goto PlayStore » Search for "USB Audio Recorder PRO" » Open USB Audio Recorder PRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USB Audio Recorder PRO » click "UPDATE".
3. Clear USB Audio Recorder PRO app cache: Clearing cached data will force your app to retrieve the latest data directly from USB Audio Recorder PRO servers.
   1. On Android, goto Settings » Apps » Select "USB Audio Recorder PRO" » click Storage » click "Clear Cache".
4. Check USB Audio Recorder PRO app permissions. If any of these permissions required to use your device's features are disenabled, USB Audio Recorder PRO might not work.
5. Uninstall and reinstall USB Audio Recorder PRO. If nothing else has worked, completely uninstall USB Audio Recorder PRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing USB Audio Recorder PRO not working

2. Fix USB Audio Recorder PRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make USB Audio Recorder PRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to USB Audio Recorder PRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, USB Audio Recorder PRO may not be able to connect to the Internet when running in the background.