Contact USB Audio Player PRO Customer Service

Why should I report an Issue with USB Audio Player PRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eXtream Software Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There support is great as well, it's been more than worth purchasing, I use Qobuz streaming service and Flac files on my phone through the app.I didn't think using UAPP with Qobuz would be all that different than using the Qobuz app, but I was very wrong about that.

2. Couple of features that I'd like to see: - ability to play saved offline songs from Tidal - search history for easier navigation - optimized overall performance I'll update my rating once these issues are addressed.

3. Otherwise very happy with the sound and the interface for the most part.For playing hi res audio (sample rate < 48k, bit depth < 16) on Android, especially with an external DAC, then this is the killer app.

4. Never a problem with using with different DACs etc...I wouldn't waste my time or money with the offerings in the play store.I've been using this app for years.

5. You'll get used to the UI.This app appears to be excellent in terms of sound quality (thank you), but the reason I'm not giving it a higher rating is because sometimes it displays the wrong song playing.

6. I eventually found, I think, the setting that allows me to scroll through songs , when hooked by BT to my car audio, but nothing I have found so far fixes the audio volume, ie, very low at times and very loud at others, this despite playing with Gain settings.

7. It seems the Android kernel and stock audio driver cannot handle higher resolutions, even though some hardware can.

8. The sound is much more "alive" in UAPP, which might be due to it sending the stream directly to my external DAC (no Android sound processing).

9. Fix that one issue and you get 5 stars.Very good player, let down by the player interface which I find cumbersome in comparison to others, eg Neutron Player.

10. Check Extream's web site for more information and to download a trial version, as not all Android versions and various hardware will work.

11. I use bit perfect mode when possible and that way it doesn't down sample Hi-res files since android natively does that and this app will bypass android.

1. Fix USB Audio Player PRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart USB Audio Player PRO: Restarting the app will resolve most errors.
2. Update the USB Audio Player PRO App. Here is how:
   1. On Android goto PlayStore » Search for "USB Audio Player PRO" » Open USB Audio Player PRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USB Audio Player PRO » click "UPDATE".
3. Clear USB Audio Player PRO app cache: Clearing cached data will force your app to retrieve the latest data directly from USB Audio Player PRO servers.
   1. On Android, goto Settings » Apps » Select "USB Audio Player PRO" » click Storage » click "Clear Cache".
4. Check USB Audio Player PRO app permissions. If any of these permissions required to use your device's features are disenabled, USB Audio Player PRO might not work.
5. Uninstall and reinstall USB Audio Player PRO. If nothing else has worked, completely uninstall USB Audio Player PRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing USB Audio Player PRO not working

2. Fix USB Audio Player PRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make USB Audio Player PRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to USB Audio Player PRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, USB Audio Player PRO may not be able to connect to the Internet when running in the background.