Contact ExifTool Customer Service

Why should I report an Issue with ExifTool for photo and video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CellHubs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, in my opinion the calendar should not begin with default values so back in time, but it should begin with today's date.Very good tool to copy one EXIF data to one or multiple files, I don't think there is a linking service of one file with other (multiple tp multiple), creating a custom batch.

2. In addition when we Copy a Metadata to other file, finding a file is a bit difficult, you can't select a file through gallery album, either a folder showing all pics or e plore path via files app.My pictures dates had been changed so I download this app.

3. But for this purpose for that kind of file this program did not work at all.Looks intuitive and does the essentials but cannot remove the tagging metadata that CapCut adds, which is all I wanted it for.Impressive. So far I've only used it for setting metadata details in .mp4 files and it's certainly user-friendly and does the job.

4. Can you please help? Your vid tutorials don't help because I can't understand what you're saying.Tested the application on a file with GPS information but when I look at the file it claims there's no GPS data ... went back and confirmed the file has an address associated with it when I look in the gallery.

5. Thanks.So easy to use, and thats a big plus with me ! I HAVE FOUND ALL the dates that i first took my photo's , there is a whole load of info alongside this ,and what i realy like is the stability of the files.what i mean is ,they stay on screen so you can read them slowly , unlike some apps where the slightest jitter with a finger means you go back to the beginning, or something.

6. PS - some reviews here seem to be written by people who don't fully comprehend/understand what they're using:- any metadata you're wishing to access and edit is listed below the file name/description as soon as you select a file.

7. The first one is that the app cannot edit exif data from files stored in the SD card, because it does not have the required permission, and does not ask for it.

8. good for my purposes, file manager support isnt necessary for my use.

9. The file type was heic so perhaps that's the problem perhaps the app doesn't properly support that format.

10. It's very straightforward and the editable parts have the 'pencil' edit symbol next to them (to enter a 'blank' just push space-bar once).This app has great potential.

11. Just great app.At this point all I want to do is adjust the date - seems impossible.

1. Fix ExifTool Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ExifTool: Restarting the app will resolve most errors.
2. Update the ExifTool App. Here is how:
   1. On Android goto PlayStore » Search for "ExifTool" » Open ExifTool for photo and video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ExifTool » click "UPDATE".
3. Clear ExifTool for photo and video app cache: Clearing cached data will force your app to retrieve the latest data directly from ExifTool servers.
   1. On Android, goto Settings » Apps » Select "ExifTool for photo and video" » click Storage » click "Clear Cache".
4. Check ExifTool app permissions. If any of these permissions required to use your device's features are disenabled, ExifTool might not work.
5. Uninstall and reinstall ExifTool. If nothing else has worked, completely uninstall ExifTool then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ExifTool not working

2. Fix ExifTool Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ExifTool be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ExifTool not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ExifTool may not be able to connect to the Internet when running in the background.