Contact Yoroi Customer Service

Why should I report an Issue with Yoroi - The Cardano Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EMURGO Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Additionally, Yoroi is a light wallet, which means it does not require a full copy of the blockchain to be stored on the user's device.

2. Private keys associated with user wallets are only stored locally on the user's device, and this data is encrypted with a wallet password.

3. It is a lightweight wallet that launches quickly, allowing users to start sending or receiving ADA in minutes.

4. The Yoroi Android App is small and can be downloaded without using much bandwidth.

5. Yoroi allows users to manage ADA on their phone.

6. This means the bandwidth requirements for using the wallet are also low.

7. With support in four languages, Yoroi makes it easier than ever to manage your ADA.

8. Private keys are never stored on any centrally-hosted servers.

9. For more information, please visit the Yoroi website.

1. The UI is simple and easy to navigate but some details just need to be added improve functionality.What more can I say, simply the best Cardano mobile wallets out there! Excited to see what the EMURGO team can do in the future!Very good only incooparate graphs and progress like coinbase at least make it interesting.also let it show pools in graphsy view also but its very good never down thanks for integration with minswap mobileAmazing, lots of improvements the last six monthsI've discovered a bug that convinced me that my 100% correct phrase was wrong.

2. Row too big to fit into CursorWindow requiredPos=0, totalRows=1" If one tries to access the wallet via mobile, it literally won't open with an error, or if once opened, it takes many minutes to load or refresh to send or recieve assets.

3. Now, if your pass phrase contains a 3 letter word, and you move onto the next window after entering it, the word doesn't get confirmed and the "Retrieve Wallet" button is grayed out.

4. I'll update if I run into any issues.Love the simplicity, but would like to have a section to show my wallet portfolio/assets/coins other than ADA.

5. Manually press enter in windoUpdate: After using it for a while and seeing the team updating and giving us more info in the android app, I love it, easy to use and I see the improvement.

6. I've read through other reviews trying to decide on a wallet for ADA and almost didn't give this one a shot.

7. You also don't get an error message saying that the wallet doesn't exist.

8. Simple wallet for accessing, sending and receiving Ada.

9. GYSTI've had no problems at all with this wallet.The UI is clean and simple and transactions are fast.

10. It's probably not possible to be too secure, but I've noticed that the wallet password length is 12 characters which seems a bit much.

11. Some users have legit complaints but apparently some don't know exactly how crypto works and instantly blame the wallet.

1. Fix Yoroi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yoroi: Restarting the app will resolve most errors.
2. Update the Yoroi App. Here is how:
   1. On Android goto PlayStore » Search for "Yoroi" » Open Yoroi - The Cardano Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yoroi » click "UPDATE".
3. Clear Yoroi - The Cardano Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Yoroi servers.
   1. On Android, goto Settings » Apps » Select "Yoroi - The Cardano Wallet" » click Storage » click "Clear Cache".
4. Check Yoroi app permissions. If any of these permissions required to use your device's features are disenabled, Yoroi might not work.
5. Uninstall and reinstall Yoroi. If nothing else has worked, completely uninstall Yoroi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yoroi not working

2. Fix Yoroi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yoroi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yoroi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yoroi may not be able to connect to the Internet when running in the background.