Contact National Car Rental Customer Service

Why should I report an Issue with National Car Rental?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Car Rental to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The National Car Rental app offers features to help you take control of your rental experience on the go. • As an Emerald Club member, profile details are automatically applied to your reservation to help you save time. • Access current and upcoming trip information as well as past rental history and detailed receipts. • Search National locations worldwide and view location details, like hours of operation, addresses and phone numbers – even get arrival directions to the lot. • Contact Roadside Assistance or 24/7 customer support, and access frequently asked questions. • Reservation Assistance provides you with timely and important information about your rental when you need it. • Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days (covers base rate, Time and Mileage, only). • Extend your rental directly from the app by simply choosing a new return date and time. • With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations.

2. Tap into the power of the Emerald Club® with the National Car Rental® app.

3. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode. ​By clicking on "Install", you consent to the Terms of Use ( ) and Privacy Policy ( ), including access to or storage of performance and usage of device and/or app related data for analytic purposes by National Car Rental or its third-party providers.

1. The App is working great recently! The App does what it was designed to do...but if you have an issue, the car class you reserved is not available or you need to report a problem with the vehicle you rented, the App is worthless!!! You have to call and deal with and individual who doesn't care and is hard to communicate with sometimes... (It is obvious they don't care, they can't offer solutions, hell they can't even repeat what you tell them!) Super frustrating!What happened? New version is a pretty redesign, but so much slower.

2. It couldn't get any worse--Cancels Reservation When You Navigate to a Different App: When I went to my Delta app to get my flight number to enter into the reservation, it dropped the rental details and I had to start my reservation again - SO annoying! Also, app doesn't allow you to save debit cards for a payment method so I am probably going to have to go to the rental counter EVERY TIME I rent.

3. Each of my reservations take 10 to 15 minutes to complete, and thats if you are on a good connection...... good luck if you are not! I have exclusively rented from national for 16 years and use the national app for the last 10 (or so) years, prior the app was GREAT! This new "experience" with the new app does not save time nor is an improvement.

4. I am trying to find a new rental car company to replace Hertz and this has not been a good initial experience.

5. Lightning fast and allowed me to make reservations quickly.Used to be a great app easy to use and the best rental car company.

6. You can extend your rental just fine but if your plans change and you need to drop off at a different location you still have to call them.

7. Now you can't see your current rental information besides what you rented, if they get that right, and the date and time you scheduled your pickup.

8. Separately, why do some airport locations require me to enter my arrival airline, and then offer names that no longer exist, some in over 30 years? Here's looking at you, Pan Am.The new version of this app s***ks.

9. However it should have the lost & found web link or something similar integrated because I did not find out until 2 weeks later that I needed to complete a report for lost items, and only because I spoke to an airport agent.

10. Thanks!Previous version v4.x was great, fast and intuitive (you could select most options in one screen).

11. Now, I have to keep track of it and hope I don't get today's rental confused with yesterday's rental time.

1. Fix National Car Rental Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart National Car Rental: Restarting the app will resolve most errors.
2. Update the National Car Rental App. Here is how:
   1. On Android goto PlayStore » Search for "National Car Rental" » Open National Car Rental » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for National Car Rental » click "UPDATE".
3. Clear National Car Rental app cache: Clearing cached data will force your app to retrieve the latest data directly from National Car Rental servers.
   1. On Android, goto Settings » Apps » Select "National Car Rental" » click Storage » click "Clear Cache".
4. Check National Car Rental app permissions. If any of these permissions required to use your device's features are disenabled, National Car Rental might not work.
5. Uninstall and reinstall National Car Rental. If nothing else has worked, completely uninstall National Car Rental then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing National Car Rental not working

2. Fix National Car Rental Server issues & Internet Connection

1. Check network connection: An unstable Internet will make National Car Rental be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to National Car Rental not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, National Car Rental may not be able to connect to the Internet when running in the background.