Published by Enterprise Rent-A-Car on Oct 22, 2024

Report an issue with Enterprise Car Rental.
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Why should I report an Issue with Enterprise Car Rental?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Enterprise Rent-A-Car to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Enterprise Car Rental

1. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road.

2. Do you have a favorite Enterprise rental car location? • Quickly access information to reserve a rental car at your most visited location. • Stay safe with our complete clean pledge.

3. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise.

4. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days.

5. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more.

6. Enterprise Rent-A-Car brand is part of the world’s largest car rental provider.

7. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone.

8. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free.

9. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go.

10. Enterprise is always there when you need us.

11. Every vehicle will be cleaned and sanitized.

Enterprise Car Rental Customer Insights

1. The day b4 I was to pick it up they changed the date of it so I pulled up my reservation on the app and changed the dates and it was so simple! Done in seconds! TY Enterprise for your continued excellent service, selection of cars, and ease of renting a car and making it easy to make changes without a hassle or being charged extra to do so!I used to like this app a lot.

2. I had to keep trying different icons until I found the location I wanted.I love Enterprise rental car, and this app like their service, makes my life easier.

3. Happy to change my rating if someone can figure out what is going on.Easy to find and order a vehicle But... I wanted to know who doesn't have a drop off fee and that was super hard to find.

4. And you just can't beat a rental car company that picks you up and makes renting a car quick and easy.Simple to use with one massive caveat: this app doesn't have real-time access to what's on hand locally.

5. I still cannot figure that out and would welcome all the help I can get applying my points.Using the app made things so much easier! I had to rent a car to drive south for my dad's funeral.

6. With this issue...it just makes me a little less confident that a reservation I make will be honored.I rent with enterprise each time I travel.

7. It would be nice to have the option to view, download, print or share your rental contract, for personal records, or Insurance reimbursement.Very nice app.

8. However I'd give 5 stars if it would let me apply my points toward the rental instead of auto applying the dollar amount.

9. When it comes to finding out more info on your rental or reservation it kinda sucks.. I do think their on the right track.

10. It's great for making a reservation, and extending a reservation without having to wait on hold, or stand in line.

11. 1400 points, yet, it must be for a super small vehicle because the compact ones they want 2,000 points or more.

Steps to Troubleshoot & Fix Enterprise Car Rental Issues

1. Fix Enterprise Car Rental Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Enterprise Car Rental: Restarting the app will resolve most errors.
  2. Update the Enterprise Car Rental App. Here is how:
    1. On Android goto PlayStore » Search for "Enterprise Car Rental" » Open Enterprise Car Rental » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enterprise Car Rental » click "UPDATE".
  3. Clear Enterprise Car Rental app cache: Clearing cached data will force your app to retrieve the latest data directly from Enterprise Car Rental servers.
    1. On Android, goto Settings » Apps » Select "Enterprise Car Rental" » click Storage » click "Clear Cache".
  4. Check Enterprise Car Rental app permissions. If any of these permissions required to use your device's features are disenabled, Enterprise Car Rental might not work.
  5. Uninstall and reinstall Enterprise Car Rental. If nothing else has worked, completely uninstall Enterprise Car Rental then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Enterprise Car Rental not working


2. Fix Enterprise Car Rental Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Enterprise Car Rental be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Enterprise Car Rental not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Enterprise Car Rental may not be able to connect to the Internet when running in the background.

Reported Issues