Contact Drift Customer Service

Why should I report an Issue with Drift?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Drift, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And once you turn that website visitor into a customer, you can use Drift to send targeted in-app messages, surveys to get customer feedback, and more.

2. Drift is a messaging app that allows you to talk to your website visitors and customers in real-time, from anywhere.

3. Use Drift to shorten your sales cycle, convert more leads, and keep your customers happy.

4. But with Drift on your website, you can change that simply by saying hello and starting a conversation — just like you would in-person.

5. Here’s the problem: 98% of people will visit your website and then leave without doing a single thing.

6. Over 50,000 businesses choose Drift to give their prospects a red carpet experience.

7. And with Drift on your Android, you can manage all of those conversations and reply to people on the go, too.

1. Also when a user visits and youre not around, there should be some way to still get the visitors details.Long time paid plan user and cannot be more upset with the frequency with which drift publishes unannounced updates that literally break our companies entire support flow, frustrating customers and wasting our time.

2. You need to get out of the conversation and go back in so it can reload the conversation with the new message from the potential client.The app has a nice clean User-friendly Design which is Intuitive and Minimalistic.

3. e.g. "-3 Open Conversations" i need to restart the app after that.Great app for Business! But please check this.

4. I need to have reports for my playbook performance, make quick changes to the bot flow to keep up with promos and often I need to do this on the go from a phone.

5. Replying to a message seems to work instant.. But getting a reply doesn't show.

6. Been a user for years and a fan from the beginning.The live chat app sucks.

7. This app offers a great and easy to use chat service! I recommend it to all my clients.

8. It scales with the size of your business so you can get started for free and upgrade as you need.

9. And I can't do this because when you try to login from mobile it redirects you hereHaving issue with notifocations.

10. You can customize it to blend in seemlessly into the design and respond to potential customers on the go.

11. The main things I do are responding and closing conversations.

1. Fix Drift Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Drift: Restarting the app will resolve most errors.
2. Update the Drift App. Here is how:
   1. On Android goto PlayStore » Search for "Drift" » Open Drift » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Drift » click "UPDATE".
3. Clear Drift app cache: Clearing cached data will force your app to retrieve the latest data directly from Drift servers.
   1. On Android, goto Settings » Apps » Select "Drift" » click Storage » click "Clear Cache".
4. Check Drift app permissions. If any of these permissions required to use your device's features are disenabled, Drift might not work.
5. Uninstall and reinstall Drift. If nothing else has worked, completely uninstall Drift then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Drift not working

2. Fix Drift Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Drift be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Drift not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Drift may not be able to connect to the Internet when running in the background.