Published by Status Save Video and Photo Status Download Studio

Report an issue with Video downloader.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Video downloader for Facebook?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Status Save Video and Photo Status Download Studio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Video downloader for Facebook image 1 contact Video downloader for Facebook image 2

Video downloader Customer Insights

1. Needing to frequently copy the link to what you want several times, restart the app or get the links via Internet browser (in my case videos I've uploaded that have been wiped from my phone & weren't backed up elsewhere) But it's simple to use.

2. I've email both my feedback and also to the software developer but there were no responses from either.BEWARE This app tricks you by downloading first couple of videos without credentials but then it wants your user name , phone number, password.

3. Tried 2 more times...same result.I had a Facebook video downloader before which was so problematic and did not allow me to download certain videos but this app is the best.

4. Just open the facebook and copy the link of the video you want to download and then open this app, and it gives you the option to download it in HD or SD.

5. Wouldn't be surprised if they are helping themselves to your camera roll images and videos when it says "analysing URL"I downloaded the movie our times a taiwanese movie for 2 to 3 mins just now.

6. At first it download videos but after downloading 6 to 7 videos , there's always error occurred.

7. Does it's job & the convenience of setting the video's size has actually improved the quality of what I'd uploaded.It was working fine for a while but after that, it failed to detect the link.

8. I love it!This app has some restrictions about the limit of downloading videos from Facebook.

9. Because, maybe in the future I could refer this to friends.Was hoping this would work well...disappointed. Pasted URL in the field and clicked on Download.

10. It's just that the app tends to stop downloading videos after some videos and I'd have to uninstall and then install it again.

11. Although I watched the movie many times I still want to understand every word they say to remember the feeling when I first watched it.

Steps to Troubleshoot & Fix Video downloader Issues

1. Fix Video downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video downloader: Restarting the app will resolve most errors.
  2. Update the Video downloader App. Here is how:
    1. On Android goto PlayStore » Search for "Video downloader" » Open Video downloader for Facebook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video downloader » click "UPDATE".
  3. Clear Video downloader for Facebook app cache: Clearing cached data will force your app to retrieve the latest data directly from Video downloader servers.
    1. On Android, goto Settings » Apps » Select "Video downloader for Facebook" » click Storage » click "Clear Cache".
  4. Check Video downloader app permissions. If any of these permissions required to use your device's features are disenabled, Video downloader might not work.
  5. Uninstall and reinstall Video downloader. If nothing else has worked, completely uninstall Video downloader then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video downloader not working


2. Fix Video downloader Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video downloader not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video downloader may not be able to connect to the Internet when running in the background.

Reported Issues