Contact CloudPlayer Customer Service

Why should I report an Issue with CloudPlayer™ cloud & offline?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of doubleTwist ™ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. One side note is I am meticulous about my album art and song labels, so I do not use the premium version or rely on Cloud Player to correctly populate that info.Overall, it was a great app, however its recently started taking an extremely long time to upload music once on the phone.

2. There's no way to hide anything -- removing something from the app deletes it from the cloud; it doesn't combine differences in punctuation (R & B and R&B are separate genres); and I can't add other cloud accounts.Overall the best music player for personal music I have found.

3. All in all, it's a good app but could be great with a few enhancements like syncing devices w/platinumI love this app but UI/UX! I have about 600 Artists in my OneDrive music collection, would be nice to get to an artist in a few clicks or search.

4. There a few roughnesses, e.g. you can't choose subfolder(s) to import, duplicates tracks are presented once (issue about that with multiple users complaining exists for several years, I want very much it to be fixed), navigation could be better... but there aren't many alternatives.It was good on the first run, then tracks from folders started disappearing and could not be reloaded.

5. Second, I really really like how each album title gets accented with an appropriate color based off the album but I think it would be a great feature to be able to change the theme of the album based off of what song is playing with that same color, just a thought.

6. Bad for meditation.At long last, I found my almost perfect music player (more about the *almost later).

7. It also has a huge selection of talk, music, and sports radio stations in hundreds of genres and locations and dozens of languages.

8. First, give the option to select specific folders in the respective connected cloud services.

9. A VERY minor complaint, as Bluetooth solves all these issues, but sometimes its nice to see album art as its playing from Sonos.

10. Not great for discovering music you haven't listened to in a while.

11. This would only make sense also for people who have audio files other then their music.

1. Fix CloudPlayer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CloudPlayer: Restarting the app will resolve most errors.
2. Update the CloudPlayer App. Here is how:
   1. On Android goto PlayStore » Search for "CloudPlayer" » Open CloudPlayer™ cloud & offline » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CloudPlayer » click "UPDATE".
3. Clear CloudPlayer™ cloud & offline app cache: Clearing cached data will force your app to retrieve the latest data directly from CloudPlayer servers.
   1. On Android, goto Settings » Apps » Select "CloudPlayer™ cloud & offline" » click Storage » click "Clear Cache".
4. Check CloudPlayer app permissions. If any of these permissions required to use your device's features are disenabled, CloudPlayer might not work.
5. Uninstall and reinstall CloudPlayer. If nothing else has worked, completely uninstall CloudPlayer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CloudPlayer not working

2. Fix CloudPlayer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CloudPlayer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CloudPlayer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CloudPlayer may not be able to connect to the Internet when running in the background.