Contact doubleTwist Pro music player Customer Service

Why should I report an Issue with doubleTwist Pro music player?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of doubleTwist ™ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall, not satisfied and still looking.I really wanted to like this app.... But between the constant air sync issues between my Mac and android device as well as the desktop version's frequent crashes, and not importing my iTunes library properly I finally just uninstalled it completely.

2. The only issue that I had was that it took 3 installs of the Sync software on my computer before it would read the iTunes library files.

3. For new users who are running Windows 10 and can't select the music category to sync, there is a temporary work around detailed on the web site support section.

4. Why I stopped the sync after 50 songs downloaded, no matter what title I played I heard the first few minutes of a New Yorker podcast! In the past when I'would sync it, it loaded many hundreds of duplicate songs.

5. I would avoid this app unless you like throwing money away or just want a really expensive audio player with no itunes syncing capabilities.So far so good.

6. I have a large music library and playlists on iTunes.

7. Opted to buy the pro version so I can sync with iTunes wirelessly and cast to my Google home.

8. The air sync is perpetually in my notifications, and when I wake up my computer I need to manually restart the server anyways as it never sees my phone.

9. With new Samsung Note it will only download my entire massive music library not just playlists as selected.

10. I have to wait for it to resume after a ~10 mins of silence.Got this to transfer my iTunes library over to my Androidb phone's SD card.

11. It is a great player, but I purchased it for the iTunes syncing function.

1. Fix doubleTwist Pro music player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart doubleTwist Pro music player: Restarting the app will resolve most errors.
2. Update the doubleTwist Pro music player App. Here is how:
   1. On Android goto PlayStore » Search for "doubleTwist Pro music player" » Open doubleTwist Pro music player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for doubleTwist Pro music player » click "UPDATE".
3. Clear doubleTwist Pro music player app cache: Clearing cached data will force your app to retrieve the latest data directly from doubleTwist Pro music player servers.
   1. On Android, goto Settings » Apps » Select "doubleTwist Pro music player" » click Storage » click "Clear Cache".
4. Check doubleTwist Pro music player app permissions. If any of these permissions required to use your device's features are disenabled, doubleTwist Pro music player might not work.
5. Uninstall and reinstall doubleTwist Pro music player. If nothing else has worked, completely uninstall doubleTwist Pro music player then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing doubleTwist Pro music player not working

2. Fix doubleTwist Pro music player Server issues & Internet Connection

1. Check network connection: An unstable Internet will make doubleTwist Pro music player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to doubleTwist Pro music player not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, doubleTwist Pro music player may not be able to connect to the Internet when running in the background.