Contact Official E-ZPass NY Customer Service

Why should I report an Issue with Official E-ZPass NY?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Conduent, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tolls NY is the only official authorized app for E-ZPass NY and Tolls by Mail customers to easily manage accounts and make payments. Download today.

1. To the heavy commuter; Pay-Per-Trip is my favorite only if you're on top of your tolls, but if not, please I beg you! Just use Manual Reload! The recommended refill and threshold amounts are algorithm based and will take your money when the time is right! Be done with those orange envelopes lolI like the way the app is set up but after the install when you open it again it says to restart the app and the error message comes up.

2. I'm not usually the kind of person to get bugged out at the idea of the government or Google or whatever listening to me, but the fact that it's taking up resources on my phone without my say so isn't something I appreciate.I speak for everyone when I say this, E-Z Pass is a Monopoly, and one of the biggest modern scams of this generation! This app, though it's not perfect, is definitely a long time coming major improvement.

3. It also allows for an alternate, actually logical auto-pay method, which is "charge my card for each toll as I incur them", rather than "charge a large, non-configurable amount when my balance gets low." This feature alone would have earned it 5 stars, but the app is completely broken at the moment, and hangs on a black screen upon every launch after the first.I don't understand how it can be broken like this.

4. You cannot sort tolls, they show in a random order on the same day, and it's generally less useful than just logging into the website from your phone.Really wanted to like this app, as I incur a lot of tolls in my daily travels and having quick access to those records would be awesome.

5. Unfortunately this is the only app NY EZPASS customer can use.Aside from the fact that the app lacks functionality that directs me to the EZ Pass website most times I need to do something, it also has a disconcerting habit of opening itself without my tapping on it, and while my screen is locked no less.

6. But, every time after the first login, it does give an annoying message about the network changing and it forcing a logout, then asking if you want to log in again.

7. It seems uninstalling and reinstalling MIGHT work, but no one is going to do that each time they want to open the app! It should not work like this.

8. Not surprised a government app doesn't work!After being prompted to login, the app crashed and has not worked since.

9. Would hope that an update can fix the problem as it is better to have the app always signed in than to go online and sign in all the time.This app sucks so much.

10. I even logged on the website to make sure they had the correct number and email and they do.

11. But I knew I had that $0.25 I owed the state for driving 4 miles on the taxpayer funded road, so I kept trying.

1. Fix Official E-ZPass NY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Official E-ZPass NY: Restarting the app will resolve most errors.
2. Update the Official E-ZPass NY App. Here is how:
   1. On Android goto PlayStore » Search for "Official E-ZPass NY" » Open Official E-ZPass NY » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Official E-ZPass NY » click "UPDATE".
3. Clear Official E-ZPass NY app cache: Clearing cached data will force your app to retrieve the latest data directly from Official E-ZPass NY servers.
   1. On Android, goto Settings » Apps » Select "Official E-ZPass NY" » click Storage » click "Clear Cache".
4. Check Official E-ZPass NY app permissions. If any of these permissions required to use your device's features are disenabled, Official E-ZPass NY might not work.
5. Uninstall and reinstall Official E-ZPass NY. If nothing else has worked, completely uninstall Official E-ZPass NY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Official E-ZPass NY not working

2. Fix Official E-ZPass NY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Official E-ZPass NY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Official E-ZPass NY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Official E-ZPass NY may not be able to connect to the Internet when running in the background.