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Why should I report an Issue with Facelab - Selfie Face Editor?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of EXOSMART to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Facelab Customer Insights
1. I wish there were just a few more options in the beauty section.Before I wasted my data & installed it, you should have informed me that the it is NOT a free aap & that the charges are exorbitant.. Moreover the advertised features of face shaping are general & cannot be used specifically on a spot ( a function which most other free aaps give).
2. I was quite disappointed in the absence of several features advertised in the app's description, among which include hair styling and makeup tools.Hysterically BAD app! There are 4 sample faces that the app is able to "transform" in an amazing way, but when you use your own photo, it pretty much just changes the exposure.
3. once installed, try to open the application and crash, a message appeared, about the application stopped working, and despite closing it, the message did not Disappeared luck managed to uninstall and avoid more such annoying message.This app charges you 7.99 instantly when you sign up for the free trial.
4. However, not only is the pro/vip price exceedingly high for a low to average quality warper app, several advertised features like changing hair color simply do not work, or crash the app entirely.omg .. made record in its operation.
5. It's perfect for minor touch ups and simple fixes, however I do not recommend this app for i anyone requiring a more extensive array of tools capable of performing more sophisticated or complex tasks.
6. This app seems to be geared more towards beginners who require only a simple and modest collection of basic photo editing tools.
7. This app on Android is nothing compared to the iPhone version.It's great for simple adjustments and it has a variety of filters and adjustments.
8. In these days of amazing apps that are able to transform photos or videos, this is an obvious CASH IN.Very misleading ad.
9. The app struggles with face detection - I uploaded a similar photo as in the add - "No face detected".
10. Very misleading.It kept starting over on my photos like 10 timesMy daughter has an IPhone and the app is great.
11. Not worth it.Typical "beauty" app where it warps your face or simply enlarges your eyes or lips, etc.
Steps to Troubleshoot & Fix Facelab Issues
1. Fix Facelab Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Facelab: Restarting the app will resolve most errors.
- Update the Facelab App. Here is how:
- On Android goto PlayStore » Search for "Facelab" » Open Facelab - Selfie Face Editor » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Facelab » click "UPDATE".
- Clear Facelab - Selfie Face Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Facelab servers.
- On Android, goto Settings » Apps » Select "Facelab - Selfie Face Editor" » click Storage » click "Clear Cache".
- Check Facelab app permissions. If any of these permissions required to use your device's features are disenabled, Facelab might not work.
- Uninstall and reinstall Facelab. If nothing else has worked, completely uninstall Facelab then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Facelab not working
2. Fix Facelab Server issues & Internet Connection
- Check network connection: An unstable Internet will make Facelab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Facelab not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Facelab may not be able to connect to the Internet when running in the background.
Reported Issues
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Dear FaceLab Support,
I am writing to request a refund for a recent purchase I made on your platform.
I accidentally purchased a subscription and did not intend to do so. Please help me to get my money back because that money is my allowance in school.— by Jerian Puerta 9 months ago -
Hello there,
I hope my email finds you well.
I am writing to you today as I have just noticed that I got charged on the second of November for another year’s subscription. I already cancelled this months ano and not sure why I’m being changed.
I have cancelled the subscription again today and would like to ask for a refund as I haven’t been using the app for months.
I am really looking forward to hearing back from you.
Best wishes,
Miruna— by Alina Miruna Antofe 1 year ago -
My daughter subscribed by accident. Could you please cancel the subscription.
— by Kittipan Karnchanakul 2 years ago -
Request cancellation of subscription
— by Priscilla Rumints 2 years ago -
Hello, I recently was subscribed to an 3 day free trial for the app and I wanted to cancel the subscription before I got charged but I eventually got charged for the service though I don’t use it anymore and I wanted to receive an refund for this charge
— by Aminah Haynes 2 years ago -
Kindly cancel my subscription with facelab, you take money from my account every week and I don’t use your app anymore. The phone I downloaded your app in it got lost since 2 or 3 years ago. Stop stealing from my account. I need a refund of the amount of over £400 you have stolen from my account
— by folashade Olubodun 3 years ago -
Hi my niece used my phone without my permission and authorised a subscription assuming she would get a free trial. Please can I have my money back
— by Emaline Shields 4 years ago
