Contact WellSky Personal Care Customer Service

Why should I report an Issue with WellSky Personal Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ClearCare Online, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Minimize the day-to-day burden on caregivers and administrators with the convenient, user-friendly, WellSky Personal Care mobile app (formerly ClearCare Caregiver Go).

2. Users can easily manage schedules, shifts, tasks, and profiles from the convenience of their mobile device.

3. Designed with caregivers and administrators in mind, the WellSky Personal Care app makes delivering quality care — not the paperwork — the priority.

1. It's not easy to use the app initially but take some time getting used toThis is the worst app I have ever used! The time I have to spend clicking yes or no, when it doesn't register the clicks, then finally I'm at the end, yet it won't clock me out, well, that was time taken from my client, or overtime spent in my car trying to leave, and a text from the office stating I have failed to clock out! Reading the reviews, I see a lot of workers having trouble.

2. I didn't understand; when I initially started to use the app that, you click on the address shown on the schedule and kept putting in the address separately on thw maps app on my android, NO...just click on the address and it will take you too the destination and you'll be able to clock in on arrival...Easy, peasy done for you...Love it...2023-The app still works slowly and poorly most of the time.

3. It says fingerprint facial ID recognition, but it doesn't work (works now.) Finally, the "navigate to location" doesn't work properly the first time I click it.

4. Also, location based apps make it very frustrating to clock out while I'm out with my client.One of my issues with the app may actually be due to my phone...many times I'll try to mark "yes" for a task but it won't register and I'll end up having to tap 10-15 times until it does.

5. Many times on a shift, I if I tap "no" for a task, it creates an issue, and tapping "yes", makes it look like something was completed multiple times.Very buggy and slow... I wish I did not have to use this for work, it makes my day very stressful.

6. Two years ago it was great, but now it doesn't work properly most of the time.

7. Location clock in/out didn't work even though I gave it permission.

8. ☹️ 2019-While tapping on the task completion buttons it takes quite a few tries to get it to work.

9. Must I tap that key repeatedly or was the first time enough? And I think it would be very helpful if I could view the comment left by my previous caregiver before I arrived on the scene.

10. Multiple logins required; biometrics seems to work better but still I have less than 50% confidence the app will open without a long delay when I use it.

11. The app also DOES NOT properly judge the distance correctly either.In clocking out, there are a lot of"next" pages after I think I've already submitted that specific criteria and it repeatedly shows me the key for allowing the next caregiver to see my comment.

1. Fix WellSky Personal Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WellSky Personal Care: Restarting the app will resolve most errors.
2. Update the WellSky Personal Care App. Here is how:
   1. On Android goto PlayStore » Search for "WellSky Personal Care" » Open WellSky Personal Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WellSky Personal Care » click "UPDATE".
3. Clear WellSky Personal Care app cache: Clearing cached data will force your app to retrieve the latest data directly from WellSky Personal Care servers.
   1. On Android, goto Settings » Apps » Select "WellSky Personal Care" » click Storage » click "Clear Cache".
4. Check WellSky Personal Care app permissions. If any of these permissions required to use your device's features are disenabled, WellSky Personal Care might not work.
5. Uninstall and reinstall WellSky Personal Care. If nothing else has worked, completely uninstall WellSky Personal Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WellSky Personal Care not working

2. Fix WellSky Personal Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WellSky Personal Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WellSky Personal Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WellSky Personal Care may not be able to connect to the Internet when running in the background.