Published by Clare Controls LLC on Aug 31, 2023

Report an issue with Clare Video Plus.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Clare Video Plus?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Clare Controls LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Clare Video Plus

1. Easily monitor live video, manage connected security cameras, answer your video doorbell, and view recorded video footage from anywhere in the world with the free Clare Door Vision+ App.

2. Was my package delivered?

3. Are the kids home from school?

4. Receive notifications to your smartphone when motion is detected or when there is suspicious activity.

Clare Video Plus Customer Insights

1. Very disappointing and completely useless.CONS: Does not link to Clare system for control, notification comes 5 minutes after the motion detection, app needs a lot of work to change features easily, user interface is not user friendly at all, video quality is not impressive.

2. Happy with the camera, picture quality, and the motion sensor, but if the app keeps failing then I'm going to move onto another product.All of my video feed on my motion sensor doorbell camera filled up in the first few days.

3. It just gives an error code every time! An app that you download and then cannot use or does not work! Ridiculous!! TERRIBLE!!!Can't change device parameters or sensitivity.

4. Absolutely worst camera system I've ever dealt with.Terrible! Shuts down at times, need to sign back in at times for no reason, and cannot sign in or I have trouble signing in.

5. *huge security concern* Not software related... --The door alarm sensor fell off after 2 days.This app works very well.

6. when I click a notification and Playback, says no video found.Needs a lot of work.

7. The doorbell camera picks up cars that drive taking less than 2 seconds, even on the lowest sensitivity setting.

8. ---No push notification when the camera senses movement.

9. The app will work great for a day and then stop working and it will tell me that the network connection has been lost.

10. ---No push notification when the door bell is rang.

11. I do wish the video camera could pan up/down and side to side.

Steps to Troubleshoot & Fix Clare Video Plus Issues

1. Fix Clare Video Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clare Video Plus: Restarting the app will resolve most errors.
  2. Update the Clare Video Plus App. Here is how:
    1. On Android goto PlayStore » Search for "Clare Video Plus" » Open Clare Video Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clare Video Plus » click "UPDATE".
  3. Clear Clare Video Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Clare Video Plus servers.
    1. On Android, goto Settings » Apps » Select "Clare Video Plus" » click Storage » click "Clear Cache".
  4. Check Clare Video Plus app permissions. If any of these permissions required to use your device's features are disenabled, Clare Video Plus might not work.
  5. Uninstall and reinstall Clare Video Plus. If nothing else has worked, completely uninstall Clare Video Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clare Video Plus not working


2. Fix Clare Video Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clare Video Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clare Video Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clare Video Plus may not be able to connect to the Internet when running in the background.

Reported Issues