Published by Zuricate Systems AS

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Why should I report an Issue with Zuricate Video Surveillance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zuricate Systems AS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Zuricate Video Surveillance Customer Insights

1. Perfect for getting intruders in remote locations or as a nature camera, far cheaper than buying a standalone gsm trail cam.Thank you so much for making this ad free! All the features come in handy and work great as long as the internet connection is good.

2. thanks :)Without being a tech when it comes to computers,phones, and other electronic devices I managed to use this app to use my old galaxy s7 as a security camera with motion and sound detection that works markedly better than the Panasonic dedicated camera I paid $70 for.

3. If'n the monthly fee for the paid service was around $2.99, I might be interested...hint, hint.App is perfect for indoor use or where a mains powered connection is available, and is pretty solidly built, stays online, in our use it has stayed online for over 12 days.

4. This app is in rapid development with cutting-edge features and I predict it will be an Alfie-killer.Zooming & lighting features aren't the best, but after trying several other apps, this is definately the best of the free apps.

5. Night vision would still be nice but for a free app i now have zero complaintsI'm using a USB UVC low light camera with a Dolamee D7 Android 8.1 TV box to see in near total darkness.

6. You need to try different running in background strategy, like a Foreground service with a notification or ask for permission to paint over other apps.

7. Seems to be a great app, but the camera disconnects after some time on Android 11, maybe the system doesn't let it run in background for very long.

8. Running 4 Camara around my property.the app is working well, the only thing I would add for the options is a saturation mode to play with the low light environments.

9. But I am still very happy to give this 5 stars because no other free app gives that out anyways.

10. Once the programmer responded to my concerns quickly i might add, i took thier suggestions on tweaking my app settings and the difference was very noticeable.

11. Wouldn't record even after I deleted the first recording...and the Pin option is an annoyance.

Steps to Troubleshoot & Fix Zuricate Video Surveillance Issues

1. Fix Zuricate Video Surveillance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zuricate Video Surveillance: Restarting the app will resolve most errors.
  2. Update the Zuricate Video Surveillance App. Here is how:
    1. On Android goto PlayStore » Search for "Zuricate Video Surveillance" » Open Zuricate Video Surveillance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zuricate Video Surveillance » click "UPDATE".
  3. Clear Zuricate Video Surveillance app cache: Clearing cached data will force your app to retrieve the latest data directly from Zuricate Video Surveillance servers.
    1. On Android, goto Settings » Apps » Select "Zuricate Video Surveillance" » click Storage » click "Clear Cache".
  4. Check Zuricate Video Surveillance app permissions. If any of these permissions required to use your device's features are disenabled, Zuricate Video Surveillance might not work.
  5. Uninstall and reinstall Zuricate Video Surveillance. If nothing else has worked, completely uninstall Zuricate Video Surveillance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zuricate Video Surveillance not working


2. Fix Zuricate Video Surveillance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zuricate Video Surveillance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zuricate Video Surveillance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zuricate Video Surveillance may not be able to connect to the Internet when running in the background.

Reported Issues