Contact CITYROW Customer Service

Why should I report an Issue with CITYROW: at home fitness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CITYROW to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app can even connect via Bluetooth to the WaterRower ComModule and Concept2 PM5 monitor to stream your live rowing data, set intervals within the app, record your workouts and track your progress over time.

2. Connect your Apple Watch to the CITYROW Max Rower to track your workout data in the Health App.

3. Immersive workouts on and off the rower deliver cardio, strength training, endurance and mobility in every single class.

4. Whether you want to gain muscle, lose weight, increase endurance, or start a lifelong fitness routine, CITYROW has you covered.

5. Our proprietary technology allows you to see your performance metrics in real-time and track your progress over time.

6. The ultimate motivators, our instructors are movement experts with diverse backgrounds and a shared passion for functional fitness.

7. They design workouts to make you stronger, push you harder, and keep you going.

8. Find your strength, tap into your power, go further with CITYROW.

9. With on-demand classes for every goal and fitness level, you’ll always come back for more.

10. Row at your own pace and make your own workout, while tracking your metrics.

11. Live tracking lets you see where you’ve been and how far you can go.

1. Ex: I see there is a "sweat into spring week 2" but can't find any other weeks using filters! 3) allow "other monitor" users to still log "just row" meters and split timesI don't live close to the physical locations anymore, so combining this with my local gym rowers makes for a good substitute.

2. Since I'm hoping this gets fixed, I'm still giving city row 5 stars because it got me moving again in 2020!!The IOS app does not work with the latest bluetooth Com module on my Ipad running IOS 9.3.5. The android app works with my Samsung S8, but the screen is so tiny, and for some reason Cast can not locate any devices.

3. Lots of bugs need to be worked out for both platforms.The classes are great, but the app has issues, when rowing to a time I am always 3 seconds behind the instructor, even if I start just before, this is really irritating if the stroke rate changes at timed intervals.

4. The app could be more user friendly: 1) having a few recommended "schedules" would be a great way to get new users started 2) being able to search for specific workouts.

5. Now, it looks like I've done nothing.I love city row! But as of the new year the app is adding meters to my rows (it adds 100 meters once I've rowed 100; and adds 1000 meters once I've rowed 1000) and then it won't log the workouts.

6. Been using it almost daily for three weeks and love it! There are many different classes, some emphasizing rowing, others more strength and even some yoga.

7. If you love towing but like variety, this is great! I love the fact that I can cast to my TV.

8. The trainers are great at explaining the workouts and connecting with the rowers.

9. The scalability is much appreciated as sometimes I really want to work and other times I need to scale it back a little.

10. Highly recommended!Great home workout app, but it could use a couple minor tweaks.

11. It's a static stream and when working through a big effort I'd like to be able to pick my own type of music.Terrible app and experience.

1. Fix CITYROW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CITYROW: Restarting the app will resolve most errors.
2. Update the CITYROW App. Here is how:
   1. On Android goto PlayStore » Search for "CITYROW" » Open CITYROW: at home fitness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CITYROW » click "UPDATE".
3. Clear CITYROW: at home fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from CITYROW servers.
   1. On Android, goto Settings » Apps » Select "CITYROW: at home fitness" » click Storage » click "Clear Cache".
4. Check CITYROW app permissions. If any of these permissions required to use your device's features are disenabled, CITYROW might not work.
5. Uninstall and reinstall CITYROW. If nothing else has worked, completely uninstall CITYROW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CITYROW not working

2. Fix CITYROW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CITYROW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CITYROW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CITYROW may not be able to connect to the Internet when running in the background.