Contact File Manager Customer Service

Why should I report an Issue with File Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Octopus Gaming Studio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wrong Timing of an ad can ruin sales prospects of the product!I am not able to open copied or cut part pdfs and other files after the recent update.

2. Doing a simple task that should take a few seconds, takes upwards of 3 minutes, and that's even before you get to open your files, that's just navigating to them.Like others this came pre-installed in my Lenovo.

3. You go to file manager on a mobile when something is to be quickly reffered on the move and you don't have time to open the laptop.

4. It is creating me a lot of problem.Paid for the ad free version, but still get full page ads, no way to stop them.

5. It will then get rid of the updated version and return your file manager back to the ad free version.

6. The ads have become more and more intrusive recently: full screen video with blaring sound and a forced viewing time before you can stop them or skip over.

7. It's on my tablet and it's the only way that I can access my photos or other files because for some reason my tablet doesn't have a gallery, and that in itself is fine.

8. True, there is an ad-free version if you pay for it, but those have become so obnoxious that I won't trust the developer/distributor with my cash.Ads are not appropriate for a file management app.

9. But oh my god, the advertisements before i can even open my files are so annoying and repetitive that it drags out the task at hand.

10. I upgraded to the "ad free" version, but there is a little treasure chest in the lower right corner, constantly shaking itself, trying to get my attention.

11. I have never seen any app in free version popping up ads so frequently.This is quite possibly the worst app that has ever come pre-installed in anything I have ever owned, and that is saying something.

1. Fix File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart File Manager: Restarting the app will resolve most errors.
2. Update the File Manager App. Here is how:
   1. On Android goto PlayStore » Search for "File Manager" » Open File Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Manager » click "UPDATE".
3. Clear File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from File Manager servers.
   1. On Android, goto Settings » Apps » Select "File Manager" » click Storage » click "Clear Cache".
4. Check File Manager app permissions. If any of these permissions required to use your device's features are disenabled, File Manager might not work.
5. Uninstall and reinstall File Manager. If nothing else has worked, completely uninstall File Manager then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing File Manager not working

2. Fix File Manager Server issues & Internet Connection

1. Check network connection: An unstable Internet will make File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to File Manager not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, File Manager may not be able to connect to the Internet when running in the background.