Contact G-SHOCK Connected Customer Service

Why should I report an Issue with G-SHOCK Connected?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CASIO COMPUTER CO., LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While we understand this may be inconvenient for some users, we ask that you transfer your data across, and continue using CASIO WATCHES in place of this app.

2. Pairing your watch with a smartphone enables use of a variety of different Mobile Link functions that greatly enhance the smartphone experience.

3. By updating to version 3. 0, users of this app will be able to transfer their user data to CASIO WATCHES via this app.

4. The G-SHOCK Connected app also simplifies certain watch operations by letting you perform them on your phone screen.

5. Even if an operating system has been confirmed as compatible, software updates or display specifications may prevent proper display and/or operation.

6. If the app does not operate properly with the smartphone in power saving mode, please turn off power saving mode before use.

7. This is the basic application for connecting and communicating with a Bluetooth(R) v4. 0 enabled CASIO watch.

8. If the smartphone is set to power saving mode, the app may not operate properly.

9. The functionality of this app will be transferred to the new watch app, CASIO WATCHES.

10. We recommend using G-SHOCK Connected on the following operating systems.

11. G-SHOCK Connected cannot be used on Android feature phones with arrow keys.

1. but that background location and Data usage is pretty unwelcoming.Update. I'm noticing that my runs do seem to sync with the watch when I view details i see colors that seem to be intensity.

2. Not sure what the deal is but i hope it can be fixed!while I understand how these things work in the greater scheme , I see no reason that I should be required to allow the app constant location data simply to access the watch.

3. It was amazing to re-watch the journey on the 3D map there and back but now since watch can't even sync for time update, I fear all my flight data is gone.

4. You have to sync all the information from the watch to your phone by pushing a button on the watch to connect the Bluetooth.

5. Casio will eventually figure it out, but in the meantime this is incredibly disappointing.I've loved this app for years, but ever since the last update the phone finder feature doesn't work anymore.

6. I would suggest that G-shock probably create feature that allows the user to pause/ stop the the watch from logging down steps when driving.

7. I had thought my watch would remain connected to my phone 24/7 but it only connects when you use the app.

8. especially when considering the model I have, the GST-B100 offers no location data on the watch itself.

9. What's the use of a good watch if it's tied to a phone I'm going to replace?It's okay.

10. I WEAR my watch all night.This app requires a ton of personal data.

11. I get that it's because this a support app for a watch but it sort of obnoxious to have to keep pressing a button to monitor your steps.

1. Fix G-SHOCK Connected Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart G-SHOCK Connected: Restarting the app will resolve most errors.
2. Update the G-SHOCK Connected App. Here is how:
   1. On Android goto PlayStore » Search for "G-SHOCK Connected" » Open G-SHOCK Connected » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for G-SHOCK Connected » click "UPDATE".
3. Clear G-SHOCK Connected app cache: Clearing cached data will force your app to retrieve the latest data directly from G-SHOCK Connected servers.
   1. On Android, goto Settings » Apps » Select "G-SHOCK Connected" » click Storage » click "Clear Cache".
4. Check G-SHOCK Connected app permissions. If any of these permissions required to use your device's features are disenabled, G-SHOCK Connected might not work.
5. Uninstall and reinstall G-SHOCK Connected. If nothing else has worked, completely uninstall G-SHOCK Connected then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing G-SHOCK Connected not working

2. Fix G-SHOCK Connected Server issues & Internet Connection

1. Check network connection: An unstable Internet will make G-SHOCK Connected be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to G-SHOCK Connected not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, G-SHOCK Connected may not be able to connect to the Internet when running in the background.