Contact G-SHOCK MOVE Customer Service

Why should I report an Issue with G-SHOCK MOVE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CASIO COMPUTER CO., LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pairing the watch with your smartphone enables use of a variety of different Mobile Link functions that greatly enhance the smartphone experience.

2. The G-SHOCK MOVE app also simplifies certain watch operations by letting you perform them on your phone screen.

3. This is the basic application for connecting and communicating with a Bluetooth(R) v4. 0 enabled G-SHOCK.

4. You can check smartphone notifications (incoming calls, incoming e-mails, etc) on your watch.

1. Essentially, it makes it so that I have to add a new watch every time I want to connect to my phone because I always turn bluetooth off (on both my phone and watch).

2. It took me a couple hours to pair the watch because of location, bluetooth and other settings that needed to be turned on BEFORE you launch the app.

3. Deleting the app was the only way I could regain connection with other Bluetooth devices when not connected to my watch.

4. You can answer phone calls, but then you have to cycle through menus on the watch to clear the call notification.

5. I had to reset my Bluetooth on my phone and on the watch.

6. Settings for watch constantly reset, data is not always synced properly, app doesn't stay connected.

7. This app's Bluetooth searching overrides the normal phone Bluetooth scanning, thus, it prevents me from connecting to other devices ( ie car Bluetooth).

8. However, why activities recorder by the watch aren't synchronized with the companion application upon opening it? Synchronizing activities between watch and companion app at 12 (midnight) of each day only without an option to autosynch upon opening it is not practical.

9. It does connect smoothly and work when it is connected.Bad quality app for a good quality watch.

10. After the initial issues it connects without much problem, but always says there is an update for the watch but fails updating it for some reason.

11. It doesn't matter how many updates you do, they all still suck.I love the watch.

1. Fix G-SHOCK MOVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart G-SHOCK MOVE: Restarting the app will resolve most errors.
2. Update the G-SHOCK MOVE App. Here is how:
   1. On Android goto PlayStore » Search for "G-SHOCK MOVE" » Open G-SHOCK MOVE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for G-SHOCK MOVE » click "UPDATE".
3. Clear G-SHOCK MOVE app cache: Clearing cached data will force your app to retrieve the latest data directly from G-SHOCK MOVE servers.
   1. On Android, goto Settings » Apps » Select "G-SHOCK MOVE" » click Storage » click "Clear Cache".
4. Check G-SHOCK MOVE app permissions. If any of these permissions required to use your device's features are disenabled, G-SHOCK MOVE might not work.
5. Uninstall and reinstall G-SHOCK MOVE. If nothing else has worked, completely uninstall G-SHOCK MOVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing G-SHOCK MOVE not working

2. Fix G-SHOCK MOVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make G-SHOCK MOVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to G-SHOCK MOVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, G-SHOCK MOVE may not be able to connect to the Internet when running in the background.