Published by Caring Professionals Inc on Nov 4, 2024

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Why should I report an Issue with Caring Assistants?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Caring Professionals Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Caring Assistants

1. Use this app to Check your schedule, clock in and out of you visits, see past visit history, Chat with your Coordinator and have your patients attest to visits.

Caring Assistants Customer Insights

1. I wish I didn't have to give any stars.This app is given me a big head ache I can't even log in with my username and password like what's going on with this I need some answers if I don't clock in and out how on earth would I receive my payments can we just do the time sheet like back in the daysExceptional! Abs love this app it makes the process quick and painless.

2. Nothing you try works (restarting, reinstalling, clearing cache), you just have to wait until their server goes back up or whatever it is that causes the problem.Good app and convenient but sometimes does not work and will not count your clock in and out.

3. This app makes life a whole alot easier, instead of constantly having to waste time filling out time sheets, and faxing them over, hoping it goes through, which isn't always the case.

4. And it's even faster for me to sign in using my finger print instead of typing in my password every time at clock in.This app is terrible.

5. I can now easily clock in and out instead of having to fax over hand written time sheets.

6. Its easy for me to clock in and out (when the app isn't having technical difficulties).

7. With a simple click on this app it registers my clock ins and clock outs, without having to worry about all the stuff i mentioned above.

8. This app made it quick and easy for the first time I did not have to stress regarding all the paperwork and the staff make it so easy to speak to them.

9. I really appreciate the private messenger that allows me to ask quick questions and receive information without having to call.

10. Plus i3ts easy for my mom to sign her signature during clock out times.

11. It's very inconvenient given that if the problem happens on a weekend, I can't contact the coordinator to let them know of the issue since they are off.This app is horrible.

Steps to Troubleshoot & Fix Caring Assistants Issues

1. Fix Caring Assistants Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Caring Assistants: Restarting the app will resolve most errors.
  2. Update the Caring Assistants App. Here is how:
    1. On Android goto PlayStore » Search for "Caring Assistants" » Open Caring Assistants » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caring Assistants » click "UPDATE".
  3. Clear Caring Assistants app cache: Clearing cached data will force your app to retrieve the latest data directly from Caring Assistants servers.
    1. On Android, goto Settings » Apps » Select "Caring Assistants" » click Storage » click "Clear Cache".
  4. Check Caring Assistants app permissions. If any of these permissions required to use your device's features are disenabled, Caring Assistants might not work.
  5. Uninstall and reinstall Caring Assistants. If nothing else has worked, completely uninstall Caring Assistants then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Caring Assistants not working


2. Fix Caring Assistants Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Caring Assistants be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Caring Assistants not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Caring Assistants may not be able to connect to the Internet when running in the background.

Reported Issues