Contact EyeTracker Customer Service

Why should I report an Issue with EyeTracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BVG Software Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Eye Tracking is used in various areas, mostly in the medical and ophthalmic research, commercial applications to determine the usability of websites and printed materials, in the creation of various simulators and systems of augmented reality, in modern video surveillance, and so on.

2. The use of Eye Tracking technology has the potential to augment current teaching, evaluation, and research methods in simulated settings by using this quantitative, objective data to better understand why an individual performed as he or she did on a simulated or naturalistic task.

3. Depending on where the eye is directed, the application calculates the angle of view, and thus makes it possible to determine which of several objects a person looks at.

4. Eye Tracking it's a medical research app.

5. It is a process during which device camera determines the position of the patient's eyeballs.

6. It following an eye and used to evaluate a clinician’s eye movements.

7. Eye Trackers are also actively used in specialized medical centers to create a system of communication with patients who have partially or totally lost their motor function, those suffering from serious lesions of the musculoskeletal system, or speech disorders.

1. I keep taking pictures no matter how well you can see my eyes and face, it always says there's no face or eyes in the pictureApp took like 60 pics and I cant delete them... there not there when I go into google photos and whatever else my pics would be in and all of them show up when I go to send a pic to someone on instagram😡This is useless.

2. Don't bother waste your storage space or time in downloading this utterly useless and sorry excuse for an app!I want it to be like you can do it in games And appsAlright so it took pictures of me and put a scuare around my eyes.

3. Could have better grammar and pictures.it's literally useless because if you want what it's called then don't get it... it doesnt even have eye an eye tracking systen that it could use... its a useless app and just takes up spaceDoesn't work like it should.

4. Not useful (at least i have no idea what for)I went on omegle and pranked some people with this it was the best keep up the good workYou guys should change the name to PupilTracker.

5. DO NOT USE THIS APP! This app is completely useless and serves no purpose, it permanently turned a large amount my photos into black and white for no reason without warning.

6. Very suspect, uninstalled.It wasted space with pictures when video was clearly an option.

7. Great! But what is this thing useful for? It's not what you think it would be when you install it.

8. This has NO REAL TIME TRACKING.

9. BC the name is very misleading.

10. Nice app works OK.

11. It doesn't track anything.

1. Fix EyeTracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EyeTracker: Restarting the app will resolve most errors.
2. Update the EyeTracker App. Here is how:
   1. On Android goto PlayStore » Search for "EyeTracker" » Open EyeTracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EyeTracker » click "UPDATE".
3. Clear EyeTracker app cache: Clearing cached data will force your app to retrieve the latest data directly from EyeTracker servers.
   1. On Android, goto Settings » Apps » Select "EyeTracker" » click Storage » click "Clear Cache".
4. Check EyeTracker app permissions. If any of these permissions required to use your device's features are disenabled, EyeTracker might not work.
5. Uninstall and reinstall EyeTracker. If nothing else has worked, completely uninstall EyeTracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EyeTracker not working

2. Fix EyeTracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EyeTracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EyeTracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EyeTracker may not be able to connect to the Internet when running in the background.