Contact Remote Customer Service

Why should I report an Issue with Remote for Denon / Marantz?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Luca Ziegler to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 2 stars because it's not a bad "free" remote for very basic stuff.You are a genius! I love your app, and it makes setting up an older AVR so much easier! Denon needs to onboard developers like you to their team, to ramp up their crappy app, and offer something that matches the quality of their audio systems! Great job! I wish you would continue developing it! Thanks for making this available!Wow! Finally a functioning application to control my Denon receiver.

2. Finally! I upgraded my router and with it having dual bands completely ruined my connection with the native denon app which worked fine with my avr-1913, but now it doesn't recognize it until I unplug the ethernet every time I want to use it which defeats the purpose of having the app.

3. Would be great if I could disable certain buttons, since they just take up space for meMarantz NR1510, officially not supported by this app, but works already way better than sub-standard Marantz app which doesn't even connect (again).

4. This app found my receiver immediately and is completely customizable! It's a brilliant app so thank you so much for developing it!Works great on a Marantz 6011.

5. Well done and thanks.A great alternative to the official 2016 app by Denon.

6. Not very intuitive but by far the best app to control my Denon AVR-X7200 and much better than the official Denon apps.

7. The interface is better than Denon's it works on Android 10 and rocks.

8. Denon should give up on app development and hire you as your app simply works unlike Denon's.

9. Paid to support and encourage developer to continue the work!Majority of features do not work on avrx4500h even after donating for a key.

10. One weakneass: I would appreciate (and bielieve not just me) to have a possibility to create a widget with certain input.

11. Would love to have the ability to put the volume widget on my homescreen for even quicker access.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for Denon / Marantz » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for Denon / Marantz app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for Denon / Marantz" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.