Contact mySCS Customer Service

Why should I report an Issue with mySCS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Boston Scientific, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While you test drive how spinal cord stimulation works for you, we'll help you track your daily activity and pain levels, connect with your Boston Scientific Care Team, and learn more about what to expect at each step along the way.

2. At the end of your trial you can review your progress with your Physician and Boston Scientific Care Team to help determine if SCS is right for you. • Track: During your SCS trial, you can share with your physician how your pain and activity levels are changing and/or improving by recording them daily.

3. This app will allow you to quickly and easily enter information to help you and your care team better understand your journey. • Learn: During your trial you might have questions or want to learn more about the journey to Spinal Cord Stimulation.

4. Your Boston Scientific Care team can walk you through loading the application onto your phone and provide you with a quick tour of the features.

5. When you have questions, or need someone to talk to about your therapy, you can easily reach out to your Boston Scientific Care Team.

6. You can find valuable resources and FAQs here to help you better understand your therapy and what to expect. • Connect: We hope this app will help you feel connected throughout your journey.

7. Your care team will also be able to see your progress and will be alerted to reach out to you if you have a challenging day.

8. We are here to help you make the most of your experience at each step of the journey!

9. Get the most out of your (SCS) Trial with the mySCS application.

10. Don't worry if you have never used an application like this before.

11. The app is easy to use and provides valuable resources and information designed to help you maximize your Boston Scientific SCS trial.

1. It has the ability to pair with a phone app, so why is there no permanent app to control the device? That'd be ideal! The device & rep I give 5/5 stars, but lack of app 0/5 stars.This app.is great to get knowledge of and keep up with your trial Spinal cord stimulator.

2. Then less than 24 hours later, was gone again.Boston Scientific pushes you into using the app for ordering supplies, adhesive pads, for charging the SCS.

3. The stimulator itself is AMAZING!!! I have been in constant continuous pain for over a decade before I got my trial.

4. Need map/key to individual programs.***EDIT*** After making my post, the teM at Boston Scientific fixed the issue promptly and everything seems to be working now.

5. It is now very useful for me for ordering supplies.I have this scs in me, yes it works if you have good Dr's and a good programmer that hears you.

6. ***EDIT*** Would love if BS released an app that controlled the stimulator to spare having to carry around a remote.

7. Not a good platform for ordering supplies at all.

8. He is the best! BUT, the remote has a Bluetooth pairing function that *only* connects to the trial app.

9. Now all I get is Oops, something went wrong." I even uninstalled and reinstalled and still same message....Can't open app.

10. I did have a rep tell me prior to surgery that I'd be able to control the stim with my phone.

11. This process should only take a few minutes, not hours.Well, the app used to work great.

1. Fix mySCS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mySCS: Restarting the app will resolve most errors.
2. Update the mySCS App. Here is how:
   1. On Android goto PlayStore » Search for "mySCS" » Open mySCS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mySCS » click "UPDATE".
3. Clear mySCS app cache: Clearing cached data will force your app to retrieve the latest data directly from mySCS servers.
   1. On Android, goto Settings » Apps » Select "mySCS" » click Storage » click "Clear Cache".
4. Check mySCS app permissions. If any of these permissions required to use your device's features are disenabled, mySCS might not work.
5. Uninstall and reinstall mySCS. If nothing else has worked, completely uninstall mySCS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mySCS not working

2. Fix mySCS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mySCS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mySCS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mySCS may not be able to connect to the Internet when running in the background.