Published by OLO on Jun 21, 2024

Report an issue with Blue Sushi Sake Grill.
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Why should I report an Issue with Blue Sushi Sake Grill?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OLO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Blue Sushi Sake Grill Customer Insights

1. Seriously?! Do not install this app or order delivery from this restaurant.Doesn't work properly, keeps saying an error occurred when trying to hit the order button.Unable to place order using app, credit card was charged.

2. I can place an online order on their website, but don't get reward points and now I can't use the reward I have sitting in my account.

3. Really annoying since they can't be applied or accumulated for website online orders, but clearly the app isn't working.The app requires you to keep it loaded with money, like a store credit, that automatically refills from your chosen account.

4. I downloaded the app and was immediately charged 50$ to load the "Blue" account, then 34.15$ for my order, then 25$ to "refill" my Blue account - but all charged to my bank account.

5. You might expect a second screen with more payment options or questions, so it's easy to accidentally place an incomplete order.

6. It's an annoying extra step intended to cause customers to load in money for Blue to "hold" that doesn't require Blue to give the customer any product in return.

7. Annoying.The only way I can get points is to order ahead?? So I get credit for the $100 I just spent in your restaurant? Great, no reason to go.

8. Sent message via app support, no reply from them.Refuses to let me order on app saying I need to clear cart.

9. Also, when you're ordering, it's not obvious that pushing just one button from the cart places the order.

10. Every time I go to place an order, it won't let me get to the cart and check out.

11. Come to find out the delivery was through Doordash and the driver left the food IN FRONT OF MY HOTEL! This is why Doordash is TERRIBLE and should never be used by anyone.

Steps to Troubleshoot & Fix Blue Sushi Sake Grill Issues

1. Fix Blue Sushi Sake Grill Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Blue Sushi Sake Grill: Restarting the app will resolve most errors.
  2. Update the Blue Sushi Sake Grill App. Here is how:
    1. On Android goto PlayStore » Search for "Blue Sushi Sake Grill" » Open Blue Sushi Sake Grill » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blue Sushi Sake Grill » click "UPDATE".
  3. Clear Blue Sushi Sake Grill app cache: Clearing cached data will force your app to retrieve the latest data directly from Blue Sushi Sake Grill servers.
    1. On Android, goto Settings » Apps » Select "Blue Sushi Sake Grill" » click Storage » click "Clear Cache".
  4. Check Blue Sushi Sake Grill app permissions. If any of these permissions required to use your device's features are disenabled, Blue Sushi Sake Grill might not work.
  5. Uninstall and reinstall Blue Sushi Sake Grill. If nothing else has worked, completely uninstall Blue Sushi Sake Grill then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Blue Sushi Sake Grill not working


2. Fix Blue Sushi Sake Grill Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Blue Sushi Sake Grill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Blue Sushi Sake Grill not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Blue Sushi Sake Grill may not be able to connect to the Internet when running in the background.

Reported Issues