Published by SUSHI SHOP on Aug 5, 2024

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Why should I report an Issue with Sushi Shop, meal delivery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SUSHI SHOP to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Sushi Shop, meal delivery image 1 contact Sushi Shop, meal delivery image 2

About Sushi Shop, meal delivery

1. At the same time, Sushi Shop has always shown artistic creativity through partnerships with famous artists (KENZO, Lenny Kravitz, Kate Moss, Craig & Karl, Monsieur Madame, Scott Campbell, Nasty, JayOne, Ed Broner) and promising young designers, brands or illustrators (Fernando Togni, Chris Labrooy, Tyrsa, PaperMint, Maison Sarah Lavoine, Sturia, Jean André and Tétris) Your opinion matters to us!

2. Constantly in search of creativity and product innovation, Sushi Shop has made a name for itself through various collaborations with renowned chefs such as Cyril Lignac (2011), Jean-François Trap (2012), Thierry Marx (2013), Joël Robuchon (2014), Kei Kobayashi (2017), Anne-Sophie Pic (2018) and Mauro Colagreco (2019), Grégory Marchand (2020) and Paul Pairet (2021).

3. See all of your customer rewards directly on the app, rewards such as: free products, 5% goes to your sushi credit with each takeaway order, with Click & Collect and on site and 20 % reductions during #sushidays.

4. At Sushi Shop, we have developed unique know-how when it comes to making sushi, maki, california rolls, spring rolls and other Japanese-inspired food.

5. Created 20 years ago by two childhood friends, Sushi Shop quickly positioned itself as the European leader in the making and delivery of sushi.

6. Get £10 free from £30 of purchase for your 1st APP order with the code WASABI until 31/12/2023 *see conditions. Fancy some sushi?

7. With the Sushi Shop app, are you gonna order for friends, family, yourself or the two of you?

8. With Sushi Shop, you can have your sushi boxes delivered anywhere in UK including London or Richmond !

9. Your sushi is made to order and with care by our sushi chefs, for an fresh, great-tasting experience.

10. Discover our menu and our hearty and flavoursome Sushi Boxes at low prices.

11. Order in just a few clicks, and simply come and pick up your meal at a nearby shop by ordering online or have it delivered to your home for free!

Sushi Shop, meal delivery Customer Insights

1. Link for app did not work and I had to take picture of qr code with other phone to scan it with my own phoneEach time I want to order with the app I get a message Shop cannot deliver however it works with the website.

2. Also, the payment amount asked was more than what the app was showing for the order so I could not pay.Simply doesn't work, I had never been able to order using the app, each time there is a new error.

3. Overall I like this place for few signature rolls, however quality is getting worser, as for such price in salmon roll having the 6th peace having half salmon amount and being awkward in size is just using c "Tails"which should go to garbage.translation in dutch is not complete.

4. Today i was first told the shop doesn't deliver, then it was OK but I was never able to pay by card with the message "this shop doesn't accept this payment method".

5. often when paying online you get redirected to a link that doesn't open in your bank/payment appWhen I am trying to connect, it tells me to update.

6. Collab with UberEats is a scam, all products are overpriced on UberEats from this shop and many options are missing.

7. So I ordered online and I will now delete this useless app.Payment by bancontact with phone was not easy.

8. Start again and loop foreverIt's a bit hard to use both of the sites and app, but I really like the shop.Finally the app reaches the maturity it should have.

9. New standart of delivery only over order of 90CHF is ridiculous, I live 5km away from you.

10. Waste of time.Cant pay with cash for delivery, very annoying.

11. If you give me a email address I can send you a screenshot.Very bad UI, slow, buggy and reload all the times.

Steps to Troubleshoot & Fix Sushi Shop, meal delivery Issues

1. Fix Sushi Shop, meal delivery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sushi Shop, meal delivery: Restarting the app will resolve most errors.
  2. Update the Sushi Shop, meal delivery App. Here is how:
    1. On Android goto PlayStore » Search for "Sushi Shop, meal delivery" » Open Sushi Shop, meal delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sushi Shop, meal delivery » click "UPDATE".
  3. Clear Sushi Shop, meal delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Sushi Shop, meal delivery servers.
    1. On Android, goto Settings » Apps » Select "Sushi Shop, meal delivery" » click Storage » click "Clear Cache".
  4. Check Sushi Shop, meal delivery app permissions. If any of these permissions required to use your device's features are disenabled, Sushi Shop, meal delivery might not work.
  5. Uninstall and reinstall Sushi Shop, meal delivery. If nothing else has worked, completely uninstall Sushi Shop, meal delivery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sushi Shop, meal delivery not working


2. Fix Sushi Shop, meal delivery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sushi Shop, meal delivery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sushi Shop, meal delivery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sushi Shop, meal delivery may not be able to connect to the Internet when running in the background.

Reported Issues